宾客关系经理、礼宾主管、前台接待
5千-1万·14薪
 成都
 1年及以上
 大专
 传播学、交通运输
 全职
 更新于03-19
五险一金
年终奖金
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职位信息

宾客关系经理 Guest Relations Manager
我们位于重庆南岸区的五星级酒店正在寻找一位优雅大方且有工作经验的酒店形象大使加入团队。
Our well-established 5 star hotel in Nan’an District in Chongqing is looking for an elegant and sophisticated ambassador to join our team.
宾客关系经理是特有的代表性标志。她欢迎、会见和告别酒店客人,并负责与所有客人的沟通,提供***质量的服务标准,出席酒店品牌宣传活动并担任贵宾联络员。
The Guest Relationship Manager is an iconic symbol of our hotel. She welcomes, meets and farewells hotel guests and is responsible for the overall guest communication providing highest quality service standards, attends hotel promotion activities and acts as VIP liaison leader.
如果你有良好的英文沟通能力,商务礼仪接待工作经验,国际五星级连锁酒店前厅工作背景,请将您的简历发送到以下邮箱。
If you have good English communication skills, business etiquette reception work experience and Front Office background of international five-star hotels, please contact us with your latest resume.
礼宾主管 Concierge Supervisor
为客人运送行李
Transport guest luggage.
协助客人寻找遗失的行李
Assist in locating guest's lost luggage.
能够准确为客人行李加标签,存储并能准确的从行李房找到客人行李
Correctly tag, store and retrieve luggage from holding room.
在引领客人去房间时,能识别和解释酒店的设施和特色
Identify and explain hotel facilities and features to guests while escorting them to their room.
辨别靠近客房的安全出口,解释指定房间的安全设施
Identify fire exit closest to guest's room and explain safety features of assigned room.
为客人演示房门钥匙的的使用方法
Demonstrate use of room key to guests.
将客人的行李放在房间指定区域
Place guest luggage inside room.
确定并解释客房的设施设备其中包括
Identify and explain guest room features to include use of:
空调/热量控制开关
Air conditioning/heat units and thermostat controls
熟知酒店所有的会议宴会活动,能指引客人到达正确的地
Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
熟悉当地景点和活动场所,以便供客人需要
Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
为客人准确的指引当地路线
Relay accurate directions to guests on inquiries of transportation within the local area.
当客人来电需要协助时准确的记录客人需求
Answer Bell stand telephone within 3 rings using correct greeting and telephone etiquette.
迅速、稳定地解决客人的投诉并确保客人满意
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
留在指定的位置后,保持正确的站姿
Remain in assigned post position, maintaining correct stance.
为客人送洗衣服。
Deliver designated newspaper on time to specified guest rooms.
监控和维护大堂及门口、行李房区域
Monitor and maintain appearance of lobby areas and luggage holding room.
保持行李车的清洁
Polish brass luggage carts and maintain cleanliness of carts.
保守客人的机密性信息和客房的安全
Ensure confidentiality of hotel guests and security of guest room access.
通过酒店的培训并成功的获得认证
Successful completion of the training/certification process.
为客人提供剧院门票,鲜花和其他物品的相关服务
Retrieve theater tickets, flowers and other items.
前台接待Front Desk Agent
任职要求:
1.Minimum of one year experience in a customer service position
至少一年的客户服务工作经验
2.Brief knowledge of hotel operations & Computer systems
熟悉酒店运营及电脑系统
工作地址
 成都市
应届生安全提醒
求职过程中如果遇到违规收费、信息不实、以招聘名义的培训收费或者微信营销等虚假招聘行为,请保留证据,维护自己的合法权益。谨防上当受骗!
公司信息
上海东臣酒店管理有限公司
东臣酒店集团DCHG专注于全权委托管理、品牌输出和第三方管理。东臣酒店集团签约上海、北京、江苏、浙江、安徽、河北、海南、云南等地全权委托管理的16家运营或筹建酒店项目,已涉足豪华、轻奢、精品、民宿四个品牌层次。“市场渠道”和“人才派遣”是东臣酒店集团的两大核心竞争力。
作为国内新近崛起的酒店集团,东臣以技术为核心,以大数据为依托,推动产业链上各板块资源的高效互动,沿袭先进的互联网基因、全球化视野和服务至上的理念,东臣给各酒店同步带来专业支持,为客人提供舒适、高效的入住体验。
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img上海东臣酒店管理有限公司
民营
150-500人
酒店/旅游
这个岗位以后可以转行做什么
应该可以转行政相关吧
请问大家进度到哪了?
蹲蹲,有消息了吗?
身份验证怎么过呀 你们谁能试过了
大学生身份认证嘛?我是根据上面的提示步骤操作的
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