Key Accountabilities:
Reporting directly to the Head of Retail China, the Retail Operation Manager China is responsible for collaborating with the Retail management team and all the stores. Support the stores to understand the corporate strategy, to implement the company policy, to run efficient and compliant stores meeting company standards. Be a strategic thinker, proactive and skillful. Liaise with other stakeholders to establish and maintain an efficient, systematical and profitable store operation.
Which includes but not limited by below aspects:
Improve operations quality and efficiency
Develop operations projects & tools
Lead retail network expansion
Optimize the internal communication
Enhance retail performance
Key Responsibilities
Sales Analysis for Retail Performance Enhancement
Overall in charge of daily sales report, retail KPI report, traffic report, store staff performance report, competitor report, to support business insights.
Collaborate with other stakeholders for all retail related matters & projects, to follow up with stores to achieve KPI.
Conduct in-depth sales analyses to drive retail performance, focusing on identifying strengths, weaknesses, opportunities, and risks across all stores. Develop and implement targeted action plans to maximize performance.
Spearhead initiatives to benchmark and elevate retail excellence, adopting best practices that ensure superior customer service and store presentation
Work closely with the Retail HQ Operation team to optimize sales, achieve KPIs, and implement effective programs and promotions that enhance brand presence and profitability.
Store Operations Quality & Client Centric
Create & update SOP manual based on HQ & local requirements, conduct staff training and periodic meeting/checks.
Regularly review and refine operational processes and customer service protocols to uphold the highest standards of retail excellence, leveraging feedback from retail teams and insights from daily checks and on-site visits
Manage the store service-related vendors, renew & filling the corresponding contracts. Centralize the purchase order generation in the system and the payment settlement.
Manage the uniforms of all store staffs (ordering, distribution, cleaning & maintenance) and control the yearly budget. Ensure grooming standard, and establish the system to monitor the performance.
Manage Store Compliance
Optimize Standard Operation Procedure (SOP) in order to meet both business and compliance requirements.
Ensure POS store daily operation aligned with AMI HQ standard.
Plan and execute store POS audit. Make enquiries with retail staff, conduct onsite stock take tests, examine supporting documents, ensure adequate follow-up.
Follow up on audit finding and give solutions or recommendations to store staffs.
Ensure store/POS staff have strong compliance sense and know how to protect themselves and brand property.
Communicate with HQ and ensure the relevant project is smoothly accomplished.
Assist to other department project if any, and ensure the whole process in compliance.
Optimize the Internal Communication
Share important information in clear, efficient way
Build and maintain an internal communication system among all stores.
Ensure smooth and effective dialogue with stores to improve the daily operations and share the case study of best practice.
Lead Retail Network Expansion
Oversee new store opening, relocations, remodels of existing stores, pop-up projects.
Create and refine the New Store Opening (NSO) procedure for further expansion.
Collaborate with other stakeholders to ensure the smooth store opening process.
Requirements & Capabilities:
Bachelor degree and above, experience in luxury is a plus;
Passionate for analysis, operation and project management.
Fluent / high level of experience with Excel and PPT, overall fluent with digital/mobile technology and Microsoft Office tools;
Finds effective ways to communicate and persuade.
Professional, proactive, and calm when handling challenging situations, open to listening to different points of view to reach consensus and agreement.
Committed to achieve the highest standards of working quality
Fluent in oral & written English, and Mandarin
Strong sense of responsibility, self-motivation and positive working attitude, attentive to details.
Good team leader and team player, caring and empathetic attitude
Some domestic / international travel is required