THE LOUIS VUITTON PROMISE
“Whoever you are, whatever the purpose of your visit, I will cherish our time
together. I will dare to discover who you are and encourage you to be true to
yourself. You will trust me as your personal advisor. We will build a genuine
relationship over time. Every time you come to Louis Vuitton, you will leave
feeling enriched!”
OVERALL MISSION
As a Team Manager, you will be an ambassador of the Brand. You will take
ownership to lead and coach your team, build Client relationships, proactively
foster the achievement of sales goals and ensure that the highest level of
Client experience is delivered. You will be responsible to recruit and build
highly motivated teams, develop them to the next level and secure succession
plans. You will represent the Brand values and demonstrate the Louis Vuitton
attitudes toward Clients and team members.
Optional: be the point of reference on a product category in the store.
DUTIES & RESPONSIBILITIES
Ensure achievement of team targets on monthly and annual basis
Team Management and Development
?Ensure your team delivers the Louis Vuitton Promise to every Client, through
demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with
consistent coaching, identify their development and training needs, partner
with the Field Coach Trainer to tailor individual action plans
?Identify, recruit and develop talents, secure succession plans in
collaboration with the Store Manager
?Set individual and team goals; proactively assess and manage performance
against expectations
?Manage and motivate the team to drive business: create a positive and
harmonious work environment, foster cooperation within the team and between
managers
Client and Business Development
?Support the team in building long term Client relationship, leveraging the
different clienteling tools
?Establish a Client-centric mindset in store to ensure the highest level of
Client experience and proactively handle Client-related situations
?Communicate and inspire the team on corporate strategy and relevant business
information (animate morning briefings, training)
?Proactively provide the Country office with product recommendations and
qualitative feedback based on local knowledge about the market and Client
needs, leveraging expertise and knowledge within the team
?Put in place action plans to boost business and maximize product performance,
leveraging visual merchandising, clienteling, training and team animation
Selling and Floor Management
?Act as a role model demonstrating sales leadership to the team, support them
with their own sales, foster cross-selling and Client repurchase
?Build and develop own Client portfolio
?Ensure business opportunities are maximized through efficient sales floor
management, being a visible presence and support and ensuring the Louis Vuitton
Promise standards are achieved
Optional: Champion a Product Category
?Be the store point of reference to the Country Merchandising team, providing
them with feedback (product performance, quality, Client related information,
local market, competitors, trends, missing opportunities…) leveraging the
Expert Advisors’ knowledge
?Support the product category business, convey enthusiasm and passion via team
animations, morning briefings, share information and mentoring, improve
operations, define and implement action plans to drive sales
Operations
?Ensure policies, Brand standards and grooming guidelines are communicated and
implemented
?Support Operations team in inventory management
?Support Store Manager in staff planning (workforce management)
EXPECTED ATTITUDES & SKILLS
Role Model / Coach on the 4 Louis Vuitton Attitudes: Curiosity, Empathy,
Agility, Commercial Mindset
Passion for the Brand
Management Skills
Leadership
Responsibility & Ownership
Interpersonal Skills
Profess Attitude