Responsibilities:
Technical
Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems.
Work with senior engineers and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues/ challenges.
Key field support role for Beta sites, evals or first in fab installations.
Field owner to drive and resolve process/system
for related escalations and quality investigations.
Setup and complete experiments, collect data, generate and analyze reports for both internal and external distribution and provide recommendations. Develop processes for new applications at customer sites on existing Lam equipment.
Define roadmaps to meet requirements, goals and milestones for new technology process supporting existing processes, correcting process deviations through root cause analysis.
Develop new or modified processes, define best known method process recipes, and work closely with the hardware engineering team to define chamber requirements and characterize hardware designs that meet customer performance requirements.
Design statistical experiments and analyze results to optimize device architecture and/or process modules to ensure the identification and resolution of process and defect issues and communicate results across the organization.
Deliver robust solutions to development needs in conjunction with development engineering groups.
Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Present technical and marketing materials to a high standard.
Any other duties as assigned by the immediate supervisor.
Customer Relation
Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified.
Work closely with customer to understand customer issues and demands.
Initiate process projects and manage customer and product group to drive to closure.
Leadership
Own customer/site KPIs. Provides technical instruction and leadership on installs, repairs, operations and calibration.？ Coordination of application of new procedures.
Provide on-site instruction to sub-contractors and customers.
Work closely with FSE on complex problems which impact process output
Execute fundamental engineering design and analysis with supervision.？
Coordinates statistical analysis of failure rates and develops CIP
Provide input to Lam Management on the strengths, weaknesses, opportunities and threats of and for Lam products？
Work closely with Field Service, Tech Support, Sales and Corporate Engineering as well as customers to understand customer issues and demands in order to anticipate and report those to set objectives and procedures to achieve the need.
Advise to effect design changes. Regularly contributes to key technical solutions, technology and process development.？ Monitors/analyses equipment performance trends
Exercise considerable latitude in determining technical objectives and resources.
Be recognized within a region and/or business unit as having significant technical expertise in one or more Lam systems/applications