Windows L1/L2 Skills Required: (2+ years’ experience)
Technical skills:
Ready to work in a 16x7 environment
Windows OS experience
System Admin or related experience in a distributed client server environment
Experience working with support ticketing and tracking systems
Experience with enterprise scale monitoring applications
Understanding of TCP/IP, DNS, DHCP and computer network
Familiar with ITIL processes and concepts
Familiar with various hardware platforms
Scripting experience with Windows PowerShell / Python
Experience with Azure Cloud and M365 products
Experience with Exchange, Exchange online, Intune
Experience with Remote Access technology (Citrix ADC)
Familiar with Windows OS deployment and patching
Familiar with Active Directory, Azure AD, GPO, AD Site and replication
Strong troubleshooting and investigative skills for dealing with and resolving
Incidents
Soft skills:
Strong communication skills, preferably customer service experience
Fluent in Chinese both written and verbal. Able to read English documents and
write in English
Able to anticipate, identify and troubleshoot problems
Experience interacting with end users and communicating in a way that they
understand
Able to work well in a team
Able to operate with minimal supervision
Able to manage time effectively, set priorities appropriately, schedule calls
Able to maintain professional demeanour under stressful situations.
Able to provide updates to management, including current status and next steps
in the form of email communications, etc.
工作语言：英语