岗位职责:
Perform factory and onsite installation, maintenance, calibration and repair of semiconductor equipment at customer sites throughout the world
Provide remote technical support to other field service representatives
Interface with customers with a strong focus on customer satisfaction02
Provide cross training to other field service representatives
Write and/or modify technical procedures and other related documentation as required
Manage down equipment events with a strong sense of ownership from initial notification to closure – fostering a mutually agreed root cause identification and correction
Provide *** level applications support to the customer
Manage spare parts inventory and ensure proper paperwork on parts consumed
Document failures through failure analysis and corrective action systems
Regularly interface with manufacturing, engineering, and applications groups
Provide emergency onsite field service during critical system down events
Perform other duties as requested
任职要求:
Ideal candidates will have:
At least 5 years’ experience in similar position
Significant experience in electronics and with high voltage electrical equipment
At least 2 year’s experience working with lasers
electrical, electronics, pneumatic, computer/software, mechanical, robotics related skills
Suggested Minimum Requirements for the position:
Bachelor’s Degree or higher in Engineering, Manufacturing, or Electronics
At least two years’ experience in capital equipment troubleshooting/service for capital equipment in the semiconductor industry
Documented experience working with electronics
Demonstrated proficiency and experience with Microsoft Office suite including PowerPoint, Word and Excel software
Ability to travel extensively (as needed) domestically and internationally
Strong interpersonal and English communication skills