Job Responsibility:
1.Commercial inquire
Prepare quotations for standard items
Process order fulfillment via telephone, fax, e-mail, and customer website;
Deal with customer queries relating to deliveries, price and product information;
Coordinate with internal parties to improve on time delivery performance;
Regular backlog review and overdue backlog clean up;
Work with customer, sales team and finance department to resolve delinquent account receivable in order to ensure customer satisfaction;
Hotline call handling in order to deal with customer’s inquiry on time.
2.Complaint Handling
Coordinate the resolution of customer complaints, by bringing the complaints back to the relevant department and following up on corrective actions to customers (including return, refund, replacement, customer claims) in order to ensure customer satisfaction with services.
3.Customer Relationship Maintenance
Work with Sales to establish and maintain customer business relationships including communicating with customers via telephone, e-mail and fax; work to gain knowledge of account requirements/special situations and apply to customer requirements; develop skills and knowledge to better solve customer issues; arrange sample/catalogue and technical information for customers upon Sales' request; participate in customer visits to TE facilities and customer locations; and represents the customer’s point of view during internal decision making process in order to build good relationship with customers and effectively resolve customer issues.
4.Internal Coordination
Establish relationships with Materials, Field Sales, Finance, Logistics, and other functions in order to get effective support from other departments and satisfy customer requirements.
5.Record Maintenance
Secure all sales order data entered into SAP system timely and correctively; control data error to minimum with help of SAP report; file all hard copy documents and records according to ISO and company policy requirements in order to ensure sales order data and documents can be kept completely, accurately and in line with the company retention polices.
Job Requirement:
Study discipline Bachelor or above (Business Administration. mechanical, electrical or electronic Engineer )
2 Years working experience in related area is equivalent to 1 year of Education
Postgraduate Studies: Specific training in the area of SAP / ERP/ call handling skill
Good command of English, in both written and oral. CET4 is preferred but not mandatory.