空运客服(深圳)
6千-1万·13薪
 深圳
 1-3年
 大专
 全职
 更新于03-18
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职位信息

General Description
Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints.
Specific Accountabilities
Work closely with operations and other teams within the project to meet customers’ requirement and solve daily operational issue.
To keep day-to-day correspondence and communicate between customer ,oversea offices and shipper/consignee. Provides information and documentation to others timely.
Timely respond to customer’s queries or request on daily operation.
Coordinate with related team for booking space and picking up cargo.
Check on customs clearance documentation, monitor the clearance status Confirm with booking agent for detailed flight information, such as *** flight and second lighted and ETA.
Relay brand-new government relevant policies and customs regulations to customer.
Verified sales quotation in company system when book the shipments.
Ensure the accuracy of system transactions and documents creation.
Offer pre-alert to related parties
Issue invoice for local charges overseas timely and accurately.
Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.
Liaise with domestic and overseas colleagues and local clients to ensure a smooth air freight shipment handling.
Provide reports and statistic according to customers’ requirements.
Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.
Perform any special duties / projects as assigned by the management.
kills Required
Excellent typing skill
Computer literate, familiar with software usage of Office Word, Excel, Outlook, PowerPoint.
Good command of written and oral English.
Experience and Qualifications
At lease 3+ years’ experience with forwarding company, trading company or relevant business industry.
Well-known the whole operation process.
Good air freight knowledge and background
College degree or above.
Core Competences
Communication skill
Teambuilding and Cooperation
Working with efficiency and accuracy
Punctuality
Customer Service Orientation.
Business Acumen.
Commitment to Quality;
Willingness to Learn and Flexibility.
Information and Communication Behaviour;
工作地址
 广东省深圳市福田区深南中路3031号汉国中心35楼
应届生安全提醒
求职过程中如果遇到违规收费、信息不实、以招聘名义的培训收费或者微信营销等虚假招聘行为,请保留证据,维护自己的合法权益。谨防上当受骗!
公司信息
DB Schenker is one of the global logistics provider.
德铁信可是全球综合物流服务商之一。
We have more than 150 years’ experience, 1850 locations in 130 countries and 76600 colleagues around the world. In Greater China, we developed for 50 years with locations established in 56 cities across the country.
我们拥有150多年的历史,在130个国家拥有1850个服务网点,以及76600名员工。在大中华区,德铁信可已深耕超过半个世纪,在56个城市设有办事处。
With more than 76,600 colleagues worldwide, we operate land, air and ocean transportation services, and also offers comprehensive solutions for logistics and global supply chain management from a single source.
通过在全球多达76600名的专业员工,我们竭力为各行业客户提供陆路、空运和海运服务,同时提供全球物流和供应链管理的综合解决方案等一站式货运服务。
We embrace diversity and thrive on individual backgrounds, perspectives, and skills. We are many, and we are different. But still, we work on one common goal: to shape the way our world connects, and we are passionate for our values. Our people are our most important asset, our success depends on having a competent, diverse, and well-trained team.
我们拥抱多样性,鼓励具有个性化的背景、观点和技能。我们海纳百川,也各不相同。然而,我们都致力于一个共同的目标:塑造世界的互联互通,并对这一价值观充满热忱。员工是最重要的资产,我们的成功取决于拥有一支能力出色、多元化和训练有素的团队。
The company provides fair, just, and reasonable job opportunities, and shall not discriminate against anyone based on race, color, age, gender, sexual orientation, ethnicity, disability, religion, political status, union membership or employee representative qualifications, nationality, marital status, or gender identity.
公司提供公平、公正、合理的工作机会,不得因种族、肤色、年龄、性别、性取向、民族、残疾、宗教、政治面貌、工会会员或职工代表资格、国籍、婚姻状况或性别认同等因素而歧视任何人。
From June of 2023, our Employer Value Proposition is upgrading. We deeply believe the clear understanding of #WhatMattersToYou is the foundation of our success, so we want to have a real dialogue with each candidate to know the individual needs. Only by approaching people in a targeted manner with close communication that we can create a job offer which is really relevant for individual requirement.
2023年6月,我们的雇主品牌全新升级之路正式开启,我们深信清楚的知道“你在乎什么”是成功的基础。因此我们希望与每一位候选人进行真正的对话并关注其个人需求。只有通过与人才的密切沟通和平等对话,德铁信可才能创造出真正符合个人需求的工作机会。
If you’re a team player and want to be part of something bigger, if you want to feel the sense of purpose and belonging, you should join us right away and check out our current openings.
如果你具有良好的团队合作精神,希望成为不断壮大的事业的一份子,如果你希望具有目标感和归属感,请立即加入我们并关注我们的热招岗位。
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img全球国际货运代理(中国)有限公司
外资(欧美)
1000-5000人
交通/运输/物流
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