Job Responsibilities:
1. Provide service to North American customers through email replies and Live Chat, follow up and ultimately resolve customer issues;
2. Provide product introductions and guide customers to complete transactions;
3. Track order generation, shipping, logistics, and provide real-time status updates;
4. Handle customer feedback issues, returns/exchanges, complaints, and provide effective solutions;
5. Self-familiarize with company business-related updates, regularly undergo business knowledge assessments to ensure timely mastery of relevant business knowledge.
岗位职责：
1. 通过回复客户邮件、Live Chat为北美客户提供服务，跟进并最终解决客户的问题；
2. 提供产品介绍，引导客户达成交易；
3. 跟进客户订单生成、发货、物流，提供实时状态更新；
4.负责客户反馈问题处理，退换货、投诉处理等，有效提供解决方案；
5.自行熟悉了解公司业务方面的相关更新，定期接受业务知识考核，确保及时掌握相关业务知识。
Job Requirements:
1. CET6/TEM4 or above, any major, proficient English listening, speaking, reading, and writing skills;
2. Good service mindset, excellent communication skills, ability to work under pressure and self-learn; basic knowledge of 3C products;
3. Able to adapt to night shifts, maintain synchronized work and communication with American colleagues and customers;
任职要求：
1. CET6/TEM4以上，专业不限，英文专业优先，熟练的英语听说读写能力；
2. 具备良好的服务意识、出色的沟通能力、抗压及自我学习能力；对3C类产品有一定认识；
3. 能适应夜班，和美国同事及顾客保持同步工作和交流；