Position Description:
1.Assist with user onboarding, administration, and termination processes, ensuring smooth transitions and access control management
2.Provide daily technical support to end users, addressing their IT related issues promptly and effectively
3.Fulfill demanding customer Service Level62Agreements (SLA's) and manage customer expectations around support delivery timelines.
4.Documentation of process, procedure, and operations
5.Training of end-users on hardware and software
6.Support of conferencing tools and performance enhancement
7.Maintain inventory of IT assets and ensure all devices are accountable
8.Collaborate with the Global IT Team to facilitate service deployments, while concurrently gaining proficiency in the system
Preferred Qualifications:
1.A bachelor’s degree in information technology, or similar
2.1-2 years’ experience in an IT support role
3.Experience supporting Windows 10 – 11 Operating Systems
4.Familiar with cloud-based services - Office 365 apps, Okta, Intune MDM, Kandji MDM, and Jira Ticketing System
5.Experience in company-wide IT service deployment/support of IT application or service
6.Fluent in English (spoken and written)
7.Ability to manage multiple task and work in a fast-paced environment
8.Understanding of networking concepts
9.Awareness of security best practices and vulnerability management