Responsible for providing technical support by solving problems, trouble shooting and working with customers to guide them to the best possible product solutions for their applications and experiments. To be able to provide this level of support you will get to work with several other application engineers that have years of experience covering: optics, lasers, polarization, fiber, opto-mechanics, electronics, spectroscopy, and more. Between onsite lab opportunities and peer review you will be exposed to every facet of the photonics industry. Tech Support (Application Engineering) is a great training ground for putting your Optics or Physics knowledge to work. The position is primarily at Thorlabs China, Shanghai office and there will be opportunities to travel to tradeshows, and training events on and offsite.
应用工程师是Thorlabs中国技术支持团队的一员，将与Thorlabs全球的技术支持团队成员共同协作，为客户提供产品的技术支持和解决方案。该职位将在工作中充分学习和了解到包括光学、激光、偏振、光纤、光机械、压电和光电测量等各方面的专业知识，通过与资深技术支持工程师和研发工程师合作，以及在光子学实验室的实际操作，为中国以及全球各地的客户提供高质量的技术服务。同时，该职位也使员工能够持续接触光电子行业的新技术和新产品，参与业内的展会，促进员工的个人发展。
JOB RESPONSIBILITIES
职责描述
1. Provide technical support and answer customers’ technical questions via phone, email and online web support tool;
通过电话，电邮与在线工具高效解决客户光电子产品相关的技术问题；
2. Select appropriate products and provide solutions according to customers’ requirements by means of reproducing customers’ setup in lab or cooperating with other entities of Thorlabs, etc;
理解客户应用需求，并通过与Thorlabs全球的技术支持团队成员密切合作，为客户提供优质技术解决方案；
3. Arrange the return and repair process for malfunctioned products;
在测试实验室复现客户报告的技术问题，以及对故障产品进行检测和问题排查；
4. Provide customers with installation and training service on large-scale equipment;
协助光子学实验室专家对演示实验室的来访客户进行基础培训、专题培训和产品演示；
5. Work with R&D engineer to test prototypes;
协助研发人员，参与新产品的概念设计与开发；
6. Generate new product ideas and assist in designing new product;
协助光子学实验室专家进行自主研发产品的测试；
7. Attend conferences and trade shows and set up Demos;
参加行业内高端展会和相关学术会议，负责展品Demo的设计、现场搭建与调试，以及在展会期间接待客户；
JOB REQUIREMENTS
职位要求
1. A Master's Degree or higher in Optics, Opto-electronics, Physics or equivalent;
光学、光电子、物理等相关专业硕士或博士学位；
2. 1+ year hands on experience in a Photonic lab is required;
具备1-2年光学实验室相关工作经验；
3. Good understanding in Optics, Mechanics and Electronics;
扎实的光学、机械、电子、光纤以及光电测量知识；
4. Strong experience in optical setup, and knowledge of wide variety of photonics devices
熟悉光学系统搭建和光学测量技术，以及各种光学仪器的使用；
5. Proficiency in both oral and written Chinese and English;
中英文流利，并具备良好的中英文书面和口头交流能力；
6. Customer centering mentality;
以友好、协商的态度满足客户需求；
7. Must be self-motivated, and good team work spirit.
做事认真负责，具有团队合作精神；
Compensation and Benefits
薪酬福利
1. Base salary based on his/her role, individual performance and competencies, as well as market competitiveness
依据个人绩效和能力提供具有市场竞争力的薪资
2. Mandatory social insurance and housing fund in accordance with PRC Laws.
根据国家规定缴纳五险一金
3. Optional supplementary medical insurance
员工可自愿选择参加高端医疗保险
4. Annual medical check-up
每年一次的健康体检
5. 10-15 days of annual leave days per calendar year
每年10至15天年假