Job Responsibilities:
Deliver the best customer service by answering the phone calls and replying the e-mails in a timely manner;
Identify customers’ needs, provide a customized itinerary and car rental package and quote correctly based on company resource;
Utilizing software, databases, scripts, and tools appropriately;
Adherence to quality standards, deadlines, metrics, proper procedures and department goals during the daily operations;
Build sustainable relationships and engage customers by taking the extra mile, seize opportunities to upsell services when they arise;
Train the new colleagues, assist Junior staffs in handling difficulties or complex problems in an efficient way to optimize customer satisfaction and minimize the loss;
Identify and manage resolution of technology, process, and operational issues specific to each customer or employee;
Give accurate direction and support to team leaders to facilitate successful completion of company’s targets and performance goals.
Key Requirements:
Bachelor or equivalent education, major in English or Marketing
3+ years in customer support role or sales experience
1+ years in a people management role
Good knowledge of customer relations
Fluent in both written and spoken English
Excellent interpersonal, written, and oral communication skills along with active listening
Customer focus and adaptability to different personality type
Ability to multi-task, set priorities and manage time effectively
Demonstrated ability to manage customers and employees with technology based services
The ideal candidate is passionate about great customer service and is a team player. He or she will also be motivated, driven, enthusiastic and responsible.
公司为外资企业，工作氛围轻松，与外籍员工客户共事交流
薪资结构：基本工资+绩效奖金+高额补贴
完善的福利：五险一金、年度员工免费体检，带薪年假与带薪病假制度，加班按照法定节日两倍/三倍薪酬，节日津贴，一年两次调薪，公司定期聚餐，定期组织下午茶，生日津贴，定期举行各种丰富活动（如：聚餐、烧烤、 爬山、羽毛球赛等）丰富员工的业余生活，etc
员工培训：公司重视员工个人发展，定期为员工组织相关专业培训，针对员工个人兴趣及发展意愿量身制定职业发展规划。
发展空间：表现优秀员工可有内纵向晋升或横向转岗机会
正式员工编制
福利制度完善