JD:
1. Customer scorecard review and feedbacks for quality status monthly or quarterly(SCAR,
DPPM).
每个月或每个季度评核和反馈客户评分表中品质状态(SCAR, DPPM).
2. To gather all related information from Customer complaint or feedbacks.
收集所有相关的客户投诉或反馈信息
3. Initiate a internal meeting with related departments together to solve customer quality issue
召集内部会议与相关部门一起解决客户品质问题.
4. With customer communication to solve or close the related quality issue. or assist to
manager reply customer and close this case.
与客户沟通解决或关闭相关的品质问题, 或协助经理回复客户并关闭这问题.
5. Ensure all internal departments are committed to deliver the necessary actions.
确保相关的部门能有效的提供相关改善措施.
6. Summary for all customer complaints & feedbacks(QBR, KPI etc.) and share to all related
personnels.(internal personnels, customer etc.)
总结所有客户投诉及反馈(如：QBR, KPI等)并分享给相关人员(如：内部人员，
客户等)
Qualification:
1. Junior college degree or upwards. one year relevant experience.
大专或以上学历, 一年以上相关工作经验. 英文良好的应届毕业生也可考虑。
2. Good communication, working responsibility, team-work spirit.
具有良好的沟通能力, 工作责任感，团队合作精神。
3. Ability to Quality control skill and ISO9000.
熟悉品质控制及ISO9000系列标准。
4. Ability to system, flow operation and quality management experience.
熟悉系统，流程运作并具备品质管理经验。
5. Good spoken & written English.
良好的英文听说读写能力。