Our team is composed of some of the brightest international experts of express delivery, postal delivery, customs, transport, international trade, government affairs, IT and on-line marketing. Clevy Links is headquartered in Shenzhen and is present in Beijing, Moscow, Vilnius and Paris.
CEVY LINKS is recruiting an experienced and smart Operations & Customer Support Senior Officer with entrepreneur spirit, able to ensure proper operations, develop new logistics products, develop new processes to serve new customers.
Mission : on the products/operations/customers/partners of which you have the responsibility :
conduct smooth daily operations and customer support,
Handle full set of shipping documents according to guidelines and within timeframe
Prepare related statement reports to monitor supplier and ensure delivery quality according to SOP and report abnormal case timely
Prepare and issue invoices to customers
Maintain good customer relationship and visit customer’s warehouse to improve operation workflow
Raise the quality of service and productivity, Innovate and create added value
Develop/implement new products, product changes,
Draft the needed SOP and Service Standards, maintain knowledge management,
Monitor some of CLEVY service providers (warehousing, transport, customs, etc); the procurement of air transport is a major focus,
Conduct/monitor the customer support: returned/lost parcels, etc.
"Product Owner" for the development of proper IT system features.
Any others assignment from the Manager
Reporting : The position is in general attached to the Operations & Customer Support Manager, and punctually to CLEVY General Manager for the development of new products.
Evolution to managerial responsibility is encouraged.
Office location :Shenzhen (南山区大学城), walking distance from the metro station
Requirements
- Graduate of an undergraduate diploma,
- Good command of English, especially reading and writing - the position requires to communicate with European partners,
- Deep personal involvement, sense of responsibility,
- Rigorous and well organized, strong analysis capacity
- Team spirit, good relational, communication and coordination capacity
- Willing to work on new projects which require to work resourcefully with high reactivity, autonomy and initiative, but also allows to exercise responsibility
- Opening for fresh graduates
岗位中文介绍
CEVY LINKS是做跨境电商物流的运营商，为阿里速卖通、Amazon、Zoodmall、Jumia等知名跨境电商平台及众多中国物流公司提供电商物流方案及配套的清关、代交税业务等，是一家快速成长的创新型物流企业。因为业务发展需要现招聘灵活、充满活力的运营和客户经理助理数名，支持团对的正常运营，新物流产品和附加服务开发和落实，发展方向是客户服务主管。
工作内容（数据大部分实现自动化，需认知处理总结即可）：
-根据SOP指南及时完成全套运输文件的准备；
- 根据SOP准备相关报表，监控供应商，确保包裹运送质量，及时报告异常情况 ；
-根据系统数据，准备并向客户开具发票；
- 协助经理维护良好的客户关系，如拜访客户仓库，改进操作流程 ；
– 协助经理起草所需的 SOP 和服务标准，和维护管理团队资料；
- 监控一些 CLEVY 服务提供商（仓储、运输、海关等）；
- 协助经理进行供应商开发，特别是空运航司资源；
- 配合团队做好客服支持：如退回/丢失包裹等；
- 经理分配的其它任务。
汇报：该职位向运营和客服经理汇报工作；偶尔也会接受CLEVY总经理的任务指派。
办公地点：深圳（南山区大学城）地铁站C口出，300米
岗位要求 ：
- 大专（本科佳）；
- 良好的英语能力，CET-4, 尤其是阅读和写作 - 该职位需要与欧洲合作伙伴有读写沟通，口语不要求；
- 正直，责任感，自信；
- 严谨有条理，分析能力强；
- 有团队精神，良好的人际关系、沟通和协调能力 - 愿意从事需要以高反应性、自主性和主动性进行足智多谋工作的新项目，但也允许行使责任；
- 可接受应届毕业生，公司会大力培养。