This position is responsible for the JX intercompany business (Fasco Product Line) customer service job.
1.Builds relationships with other internal functions to facilitate timely issue resolution.
与工厂各部门建立紧密的合作关系,及时处理和解决客诉问题
2.Customer questions and problems are addressed in a satisfactory and timely manner
及时反馈客户提出的疑问和问题
3.Customer specifications are maintained accurately.
准确维护客户的要求
4.Ensure quotes provided to customers are accurate and consistent.
确保报价的准确性和一致性
5.Facilitate online sales
为线上销售提供服务
6.Ensure timely completion of customer inquiries and orders
及时完成客户询价的处理和订单的录入
7.Continuous Improvement and customer care quality
持续改进,提高客户服务质量
ed Education / Experience / Skills:
61Bachelor Degree or equivalent related experience 本科或者同等学历及经验
613+ yrs Experience 3年以上工作经验
61Skills:International Trading /Excellent Office Software Skills/ L/C skills/Customer Service Skills
外贸专业/Office 软件熟练(透视表)/客服经验/熟悉L/C 业务流程并有实际经验
Travel: Not Mandatory
Language: Chinese and English Bilingual/Fluent in both Oral and Written