General Responsibilities:
To provide excellent service to customer at all times
To manage and be accountable for daily operations and ensure their compliance within area guidelines and company's policies and procedures
To ensure high productivity and good quality on customer service
To review of existing accounts and operational processes in order to identify & recommend opportunities for improvement and business optimization
Detailed Responsibilities:
Handle customer inquiry via phone, email and meeting
Communicate with the customer in accordance to existing communication guidelines where applicable
Execute and fulfill the customer shipment booking on timely and professional manner according to customer requirements and expectation
Take the full ownership of a customer's inquiry and solving their problem
Proactively react to any kind of irregularity by offering professional knowledge and possible alternative solutions
Attentive to details on customer requirements and expectation by careful listening and proactive communication
Provide accurate, precise and quick answers or information to customer inquiry or concern
Receive and process bookings from customers
Handles customers inquires, complaints, claims follow up, verify credit terms and credit status and coordinate with departments concerned on related issues
Follow up COD customer outstanding
To take up additional tasks as assigned
Requirements岗位要求：
1、 College degree or above 大专及以上学历；
2、1 year ocean operation experience or above in freight forwarding industry,
experience in documentation can also be developed for operations
1年及以上货代行业的操作经验，有文件单证经验的亦可培养为操作；
3、 Good written and spoken English, good computer office skill 英语应用熟练，熟悉office等办公软件；
4、 Detail-minded, strong sense of service and team spirit, and able to work under pressure and workload.
工作细心，有较强的服务意识和团队精神，具备一定的抗压力。