To directly assist the Quality Engineering function in the daily management of Quality Investigations, Quality Planning processes provide the company with the highest levels of confidence in our QE capability. Ensure that the customer facing response to concerns raised is expedient, efficient and effective. Assist with product technical queries from internal/external customers & suppliers, ensuring compliance with all Incora QMS procedures and standards and customer requirements.
Principal Accountabilities:
61 Proactive or immediately reactive response to customer concerns and questions.
61 Ensure all non- conformance is dealt with in a timely manner with validated corrective/preventative actions. Liaise with all other functions, customers and or suppliers where necessary.
61 Workload management across the Quality Engineering functions.
61 Undertake the returns and rejections processes, liaising with the Supplier Quality Engineers where appropriate.
61 Lead/participate in root cause analysis, problem solving, and Quality investigations.
61 Control and disposition of scrap items from the rejection process.
61 Run out of life reports on a timely basis and out of life parts are processed to completion.
61 Parts found as non-conforming are quarantined and a problem statement is entered onto system. Any immediate containment actions are managed.
61 Participate in MRB meetings.
61 Process customer returns and manage all immediate containment actions.
61 Complete a full and concise investigation into customer returns, formulating a detailed response to customers when required.
61 Ensure customer, stock and supplier containment is actioned immediately upon discovery of a quality concern, managing quarantine bond efficiently.
61 Work to specific deadlines and priorities as directed
61 Actively contribute to any continuous improvement activities.
Background Experience and Qualifications:
61 Recognised engineering qualification and 1-3 years relevant experience.
61 Experience performing investigations and root cause analysis would also be an advantage.
61 Fully conversant with Microsoft Office package.