工作地点：广东省广州市天河区林和西路159号中泰国际广场北塔20、21楼
职位福利：六险一金、绩效奖金、带薪年假、年底双薪、定期团建、周末双休、国际化平台、鼓励内部创新
工作内容：
我们的Sea Logistics团队正在寻找一位富有经验和热情的Operational Care Specialist，负责协调和执行运营计划，确保船舶和货物的安全运输。该职位需要具有3年及以上的相关工作经验，熟悉供应链管理，同时具备良好的沟通能力和团队合作精神。
职位要求：
* 1年及以上的海运货代操作/客服经验优先
* 大专及以上学历，具备一定的供应链管理或物流管理知识
* 良好的沟通和团队合作能力，能够与不同背景的人合作
* 英语读写流利，能够阅读和书写英语邮件和指令。
You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
-To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
-To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
-To create files for consolidation containers (Master).
-To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
-To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
-To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
-To release BAL B/L as per Financial Guidelines + working instructions.
-To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.
-To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
-To support and resolve claims + disputes.
Your day begins by reviewing shipment statuses + new orders. By checking that our systems are fully updated, you ensure all shipments are quickly + accurately processed. This is really important to ensure that progress is shared in real time with your colleagues in the CCLs. Then work closely with your Customer Care colleagues to resolve challenges + provide options to fulfill the customer promise. Representing the world’s largest NVOCC, you continuously engage our suppliers to secure space; driving a fast turnaround of requests for information + documentation. Identifying + eliminating unjustified costs by working closely with CCLs to optimize shipment gross profit is a regular activity. Finally, you set aside sufficient time to analyze our service delivery against internal SLA’s to identify + address opportunities through continuous improvement.