The Role Responsibilities
- Monitor and perform day-to-day operations, such as reconciliation, refund process, claim request, Mis-Fund Transfer, claim/ debit card dispute handling and internal/external customer communication. All claim/dispute /MTF request and other ATM daily operations should be handled in according RB HK S&T Financials ATM Operations related DOI and processes should be fully compliance with the procedure within the risk and control framework, HKMA guideline, rules and regulation of Card Scheme/association including but not limited to Visa/MasterCard/UPI/Jetco/EPSCO
- Execute and monitor workflow ensuring the processing/ documentation is delivered in accordance with required Standards
- Verify and monitor the data input to ensure accuracy and perform output checking
- Monitor and handle the Mis-Fund Transfer (MTF) request and follow up the process with relevant internal and external parties
- Handle the enquiry from internal parties (eg Frontline, Client Experience) and external parties (eg customer, business partners, vendors) relating to ATM Operations’ support scope
- Monitor and perform data input for machine and network reconciliation within pre-defined time frame as well as data accuracy
- Monitor and handle the captured card related activities and timelines
- Monitor and process refund case investigation and ledger posting within the agreed timelines / SLAs
- Monitor the related ledger accounts /provide TLM match-off advice
Our Ideal Candidates
1. Good skills on Cantonese and English read, write & communication.
2. ATM support experience or banking operation related experience in HK banking industry would be preferred.
3. Good team collaboration capability and excellent service awareness.
【福利待遇Benefits】
1. 薪酬制度：基本工资、年终金、加班费/调休、年度调薪、试用期全额工资；
2. 福利保障：五险一金、补充性商业医疗保险、免费年度体检、高温津贴、节日福利；
3. 假期待遇：周末双休。除享有国家法定节假日外，还拥有至少12天带薪年假、15天带薪病假、3天志愿者假、婚假、产假以及陪产假、哺乳假、育儿假、独生子女陪护假等；
4. 弹性福利：商业医疗保险套餐可升级，根据业务安排可以居家办公；
5. 职业发展：线上线下培训，外部培训经费，内部转岗及晋升机会；
6. 工作环境：办公环境舒适，免费咖啡无限畅饮，食堂、休息区等；
7. 交通安排：紧邻3号线林和西地铁站，以及天河体育中心，交通饮食便利。