Responsibilities:
·Support Customer queries, Investigate and troubleshoot the issues during usage of the Google advertisement tool
· Troubleshoot html, css and javascript code page implementation
· Maintain high CSAT through accurate troubleshooting & excellent customer service skills
·Provide technical support to clients via email and chat.
·Follow the workflow & adhere to SLAs such as Quality & efficiency
Minimum Qualification:
·BtoC, BtoB support
Minimum :12 months experience
·Web Development：read code(HTML/JS/CSS)
Skill requirement:
·Customer service experience in Japanese
·Strong soft skills particularly in writing with ownership, and problem solving skills
·HTML /JS/CSS knowledge
·Capability to understand the Japanese business culture and various technologies in the Japanese customers apply
·Online Ad Ops experience (Not mandatory).
Communication:
·Excellent written and verbal communication skills in Japanese business level
·Able to understand English and basic speaking.
福利待遇：
1、13薪+带薪培训+免费体检+节假日福利+带薪年假+带薪病假+年度涨薪；
2、入职即缴纳六险一金；
3、生日福利：会有意想不到的生日惊喜；
4、团建活动：每年都会组织出去旅游2-3次；
5、培训：新进人员有免费全面、系统的岗前培训;
6、工作环境：外企标配工作环境，空间开放敞亮，个人独立坐席，企业氛围朝气有活力；
7、员工活动：丰富多彩的各类员工活动和运动俱乐部；E-Learning学习平台；家庭日活动；外出旅游；项目聚餐；各类培训课程等;
8、晋升机会：90%内部晋升