【英文客服投诉专员招聘】_携程集团招聘信息-应届生求职网

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英文客服投诉专员

8千-1.1万

南通

1年及以上

大专

传播学

全职

更新于05-22

带薪年假

五险一金

绩效奖金

全勤奖

节日福利

专业培训

餐饮补贴

先聊聊

职位信息

Key Responsibilities
?？Resolve escalated customer concerns and complaints by creating positive experiences;
?？Utilize strong communication skills to connect with customers and negotiate when necessary;
?？Consistently follow up with customers until their concerns are fully resolved;
?？Identify operational issues and cooperate with other teams/departments to improve ctrip products and services;
?？Enhance the ctrip brand through social media and reputation platforms (Facebook, Twitter) ;
?？Assist with any ad hoc projects and tasks from the Customer Success Manager.
？
Requirements
?？Highly proficient in both verbal and written English. Native speakers preferred;
?？Have a passion for helping and supporting others; you gain a sense of fulfilment from saving someone’s day;
?？Able to work under tight deadlines and pressure, both independently and with others;
?？Able to work during weekends and public holidays.

工作地址

经济技术开发区长川路一号携程信息技术大楼

应届生安全提醒

求职过程中如果遇到违规收费、信息不实、以招聘名义的培训收费或者微信营销等虚假招聘行为，请保留证据，维护自己的合法权益。谨防上当受骗！

公司信息

携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".

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