工作职责：
1、开班前学员个人学习档案和相关资料的建立；
2、与教务部门合作，在新开班前为学员/学员家长做入门指导课；
3、在新课程开始阶段与任课老师取得沟通，确认新生级别是否需要调整；
4、定期进行课堂观摩，与老师沟通学员学习情况；
5、听取家长的反馈意见，做好家长沟通记录；
6、电话邀约家长到校参与公开课、老师家长见面会和毕业典礼，协助任课老师组织进行这些工作；
7、确保系统的正确使用，完成学生出勤请假记录、插班、转班、转校、停课、续读等操作；
8、在任何与学生学习或校内安排方面充当学校与家长沟通的桥梁；
9、及时处理学员/家长投诉，并跟进学员/家长们提出的意见；
10、始终与客户保持良好的合作关系，最终达成续读、学员推荐和购买相关产品的目标。
11、协助市场部门组织进行各种校内活动；
1. Prepare student profile and class folder before the class starts;
2. Cooperate with the DOS/FT in conducting the Parent Orientation;
3. Communicate with DOS regarding student’s adaptation to the level and make changes if necessary;
4. Observe the class and communicate with teacher about student’s progress;Track student’s learning progress and update parent regularly on student progress and performance;
5.Listen to parent’s feedback and make parent communication record;
6. Work together with teacher in organizing Open Door, Parent & Teacher Meeting and Achievement Ceremony and invite parent to attend;
7. Ensure the correct operations in Odin on attendance tracking, transfer-in, transfer-out, suspension and retention etc;
8.Work as the bridge of communication to parents for all studying related issues or school arrangement;
9. Deal with customer complaints and follow up with actions;
10. Establish good relationship with customers to achieve retention, referral and related sales target.
11. Help marketing team in organizing internal marketing activity;
应聘资格要求 Profile:
1、热爱教育
2、拥有良好的英语基本听说读写能力
3、专业的形象
4、能够给予指导、反馈，帮助学生提高语言学习水平
5、有亲和力能够与学员和家长建立良好人际关系
6、能够接受灵活的工作时间安排
1. You love education
2. You possess good English and presentation skills
3. You project a very professional image
4. You like providing guidance, feedback and helping students with their study
5. You are friendly and can build good relationships with students and parents
6. You can work flexible hours
学术背景要求 Key requirements:
1、大专以上学历
2、良好的英语书面和口语表达能力
3、熟练使用Microsoft Office
4、有客户服务工作经验优先
5、有教育行业背景或销售经验优先
1. College degree or above
2. Good English communication skill in both written and spoken (B1 above)
3. Good computer skills in Microsoft office
4. Customer service experience is preferred
5. Education industry background or sales experience is a plus
工作地点:
常州英孚公园路校区：
江苏省常州市钟楼区公园路66号南大街商业步行街2楼
常州英孚新北校区：
江苏省常州市新北区通江中路268号K12家庭成长中心一楼