Position Summary: This position is responsible for developing and managing customer relationships within the given territory (Guangzhou and Shenzhen).
Major Job Accountabilities:
- Develop and maintain agent accounts in order to maximize revenue generation to Polar Air Cargo
- Prepare and collect market information/analysis report to statistics and presentation for manager.
- Coordinate assigned accounts within the territory, including the development of strategy, tactics and communication with the account contracts
- Work closely with the Senior Sales Manager including pricing, market developments, industry marketing issues and forecasting
- Maintain communication and coordination with Senior Sales Manager to provide continuity with corporate plans and objectives at the sales territory level
- Interface with Terminal Services employees to maximize revenue opportunities
- Coordinate with Accounting Department and Agents on accounts receivables
- Produce selling tariffs and local schedules to the customers
- Track and monitor customers' performance
- Perform other duties as assigned by Senior Sales Manager
- Coordinate with the ground handling for the cargo build up and load planning to maximize utilization for the pallet/ULD.
- Data entry for the cargo spot or other systems.
- Manage priorities for cargo booking/movement process.
- Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with the HKG marketing team and administration team.
- Response to customers questions, problems, requests and/or complaints.
- Track and trace on-forwarding cargo
- Provide freight status alert and/or prove-of-delivery to customers if necessary.
- Coordinate with operation team for the import handling and randomly re-weigh inbound shipments for CCA
- Coordinate well for both Shenzhen and Hong Kong cargo terminal and ground handling agents.
Qualifications:
- University degree in Business Studies
- Strong interpersonal skills and reliable
- 1-2 years Airline experience is required and a plus.
- Excellent communication skills in both spoken and written English
- Good initiative and ability to work independently
- Committed and aspire for success.