MAIN RESPONSIBILITIES :
- Provide On-Site Support and react to system down emergencies to ensure the systems are return to production in a timely matter.
- Ability to troubleshoot, diagnose and repair by using the training received and the knowledge of electrical and mechanical skills.
- Ability to read technical drawing.
- Communicate with our technical support team globally to ensure corrective actions are taken efficiently and precisely.
- Travel upon business needs to other regions, will include international travel for training.
- Work both independently and in a team environment.
EDUCATION/TRAINING/EXPERIENCE :
- Bachelor or Master degree in engineering or related major
- 1-2 years’ experiences in customer service.
- Excellent written and oral communication skills in Chinese and English language.
- Be able to quickly adapt to new circumstances.
- Good decision-making skills.
- Ability to encourage and motivate people with responsible attitude.
- Ability to travel, including short-term and long-term.