工作职责:
Main Purpose and Job Scope
This job contributes to Starbucks success by leading the planning, management, development and implementation of strategic priorities and retail workforce initiatives for the Starbucks China. Develops sustainable systems, programs, processes, and tools that support store partners in consistently delivering the Starbucks Experience.
This role will act as the business owner, Focus on Labor Planning part.
◆ Collaborate with FIN to complete quarterly AOP, further break down the labor plan from the regional level to city level
◆ Build reasonable city level target which consider the natural T/O , partner supply , city policies , and align with field team
◆ Lead the monthly Partner Planning with field team , discuss and determine the labor direction of key cities
◆ Data Analysis of Labor – Weekly or Monthly Business Review
Key Accountabilities
Responsibilities and essential job functions include but are not limited to the following:
◆ Supports all Starbucks China stores. Serves as key advocate for the needs of China stores by understanding and integrating market operations priorities and needs into project work.
◆ Leads the implementation process across multiple work streams and creates comprehensive plans to enable labor system implementation. Assesses and communicates from region to store level impacts to address complexity and ensure system successful implementation and execution. Supports execution and follows up.
◆ Oversees assigned functions related to Operations Excellence, programs and systems for the business unit. Ensures programs and systems are defined, established , maintained and reported to enable the business to direct resources appropriate to achieve strategic goals.
◆ Defines, implements and maintains store-level operating standards, performance measures, retail store systems and supporting programs and tools.
◆ Provides information, data and recommendations to key stakeholders of programs and initiatives.
◆ Manages and monitors projects and schedules, progress and costs to ensure that expected results are delivered on time and within budget.
◆ Builds partner capability through the coaching, direction and leadership support of operations to achieve partner, business and customer results.
Specific to labor management:
◆ Provides information, data and recommendations to key stakeholders that support the decision-making process, ensuring accountability around roles and responsibilities.
◆ Provides essential project knowledge used to identify and optimize labor system performance.
◆ Consults with operations and cross-functional peers on projects.
◆ Supports innovation in workforce management and development by quantifying resulting operational impacts.
任职资格:
Requirements
Summary of Experience
◆ Data Analysis of complex business 3 years
◆ Working cross functionally to develop effective business solutions 3 years
◆ Experience in retail, consumer products, or food company 5 years
◆ HRIS or WFM system background is a plus.
Required Knowledge, Skills and Abilities
◆ Ability to communicate clearly and concisely, both orally and in writing
◆ Ability to balance multiple priorities and meet deadlines
◆ Ability to lead and mentor team members
◆ Implementation and change management skills
◆ Ability to define objectives, scope and resources for projects
◆ Understanding of business unit, department or functional area's goals and practices
◆ Strong critical thinking, problem-solving and analytical skills
◆ Knowledge of project management methodologies
◆ Ability to establish cross-functional, collaborative relationships
◆ Ability to negotiate and influence
◆ General knowledge of the business unit, department or functional areas processes and systems
◆ Proficiency in MS Word, PowerPoint, Excel and Project