岗位职责:
At Inditex, we design opportunities for all. We welcome the uniqueness of each person, and we ensure every team member feels seen, inspired, and empowered. Diversity, Inclusion and Sustainability are at the center of our corporate culture, and our recruitment process is designed to provide a positive and supportive experience for everyone. We strongly believe that your career at Inditex will be more than a job — it’s a source of passion and endless possibilities. Based on values like teamwork, creativity, and initiative, together we can build a better future for all. Welcome to Inditex!
在Inditex，我们为每个人提供机会。我们欢迎每个***的你，并致力于让每一位团队成员都感到被重视、被激励、被赋予能量。多元包容和可持续是我们的核心文化，我们的招聘流程旨在为每一个候选人提供积极和充满支持的体验。我们坚信，你在 Inditex 的职业旅程不仅仅是一份工作，更是对热爱与无限可能的探索。正因有你的团队协作、创造力和主动性，我们才能携手奔赴未来。欢迎你来到Inditex！
WHERE PASSION MEETS PURPOSE：
在工作中施展你的热爱：
1. Proactively approach customers, provide services through professional fashion knowledge and solid product knowledge to meet customer needs.
能够主动接近客户，通过专业的时尚和扎实的产品知识提供服务，满足客户需求
2. Identify diverse customer profiles and provide unique, personalized service experiences.
能够识别不同类型的顾客，并提供不同类型的特色化顾客服务
3. Establish a strong customer-oriented mindset within the store team and implement customer experience activities and projects.
在负责提供客户服务的门店团队中建立强烈的客户服务意识，并实施客户体验活动、项目
4. Ensure the best customer experience through collaboration with other departments.
通过和店铺其他部门的协作，确保顾客感受全方位良好的购物体验。
5. Maintain a good store image as well as professional personal image.
维持店面基本形象，保持自身形象良好
6. Provide feedback and suggestions to the managers on customer service strategies.
在客户服务方面向经理提供反馈和建议
任职要求:
1. College degree is required
大专及以上学历
2. Prior experience in customer service within a related industry is preferred.
具备相关行业客户服务经验
3. Creative thinking, passion for fashion, high fashion sense and sensitivity.
拥有创造性思维，热爱时尚，具备高级时尚审美与敏锐度。
4. Excellent communication and interpersonal skills to establish strong relationships with customers.
出色的沟通与人际交往能力，能够与客户建立良好关系
5. Possess sales skills and analytical abilities to analyse market trends and customer needs, driving service optimization through data insights.
掌握熟练的销售技巧，具备市场分析与顾客需求分析的能力，以数据驱动服务优化