The Service Engineer will be assigned to Trumpf 3D Laser Cutting machines service group at TCNL and carry out service activities in East China
The main requirements are the installation, maintenance and troubleshooting of TRUMPF 3D laser systems.
The main goal is to ensure high customer satisfaction and machine availability in the region.
服务技术员将被分配到TCNL的Trumpf 3D激光切割机服务组，并在华东地区开展服务活动
主要是TRUMPF 3D激光系统的安装、维护和故障排除。
主要目标是确保该地区的高客户满意度和机器可用性。
Main task:
1.Carry out 3D machine installtion, maintenance and troubleshooting at TRUMPF 3D machines
进行3D机器安装、维护和故障排除
2.Lead projects such as relocations or installations, gives instructions and technical assistance to customers and external service supplier
领导转移或安装等项目，向客户和外部服务供应商提供指导和技术援助
3.Cooperate and collaborate effectively with internal cross functions to support customers on complaints/technical know-how or etc. to resolve whatever issues to ensure customers' high Satisfaction
与内部跨职能部门有效合作，在技术知识等方面为客户提供支持来解决任何问题，确保客户的高度满意度
4.Introduce TRUMPF service products to customer
向客户介绍通快服务产品
5.Provide company the updated market information such as market trends, potential customer business status/preference and competitors updates and etc. for company’s long term business strategy reference.
为公司提供最新的市场信息，如市场趋势、潜在客户业务状态/偏好和竞争对手更新等，以供公司长期业务战略参考。
6.Improve professional skills to know better and match demand of customers for business cooperation.
提高专业技能，更好地了解和匹配客户对业务合作的需求。
7.Complete other tasks assigned from the direct supervisor per business requirement.
根据业务要求完成直接主管分配的其他任务。
1.College degree or above 专科学历或以上
2.CNC Machine, Laser technology, Optics or related majors 数控机床、激光技术、光学或相关专业
3.Min 3-5 years of experience as a service or maintenance engineer in industrial environment and related
至少3-5年工业环境或相关领域的服务或维护工程师经验
4.Familiar with mechanical, electrical, hydraulic and CNC control fundamentals, able to use schematics and other technical documents for tools/instruments
熟悉机械、电气、液压和数控控制基础知识，能够使用工具/仪器的原理图和其他技术文件
5.Skills
61Knowledge on CNC machines / Laser products and the application in the field of automotive manufacturing.
了解数控机床/激光产品及其在汽车制造领域的应用。
61Strong communication, negotiation and Persuasiveness skills.良好的沟通、谈判和说服能力。
61Good Microsoft skills (ppt/word/excel..).
61Good English in reading and writing. 英语读写熟练
6.Be adapted to frequent business travel with irregular base is a must 能够适应频繁出差和不定期出差
7.Rich good network to customer in the automotive industry is preferable 在汽车行业拥有丰富的良好客户关系优先
8.Observe the regulations of TCN including but not limited on the Employee’s Handbook and Code of Conduct of TRUMPF China.
遵守公司的规定，包括但不限于通快中国员工手册和行为准则。