Customer Support
Work directly with international customers.
Customer support represents the company to perform regular duty, include but not limit to:
§ Communicate with customers regarding new project kick off and product features.
§ Answer customer questions regarding product utilization or accessing.
§ Process customer Purchase order.
§ Deal with customer complaint or concern.
§ Receive customer visit.
§ Visit customer at customer site.
§ Translate documentation and interpret in various occasions.
§ Important personality: Patience, Negotiation, Positive attitude, Attention to details.
Education and Certification.
English graduates preferred, with EXCELLENT level of English listen, Speak, Read and write.
Other graduates carryingSpecialized Eight。preferred with GOOD level of English listen, Speak, Read and write.
客户支持
直接与国际客户合作。
客户支持代表公司履行常规职责，包括但不限于:
§ 与客户沟通新项目的启动和产品功能。
§ 回答客户关于产品使用或访问的问题。
§处理客户订单。
§ 处理客户的投诉或关注。
§接待客户来访。
§在客户现场拜访客户。
§在各种场合翻译文件和口译。
§重要个性：耐心，谈判，积极的态度，注重细节。