Job Responsibilities：
1. Work with overseas sales to conduct on-site or video field survey of customer workplace, and provide site improvement proposal；
2. Conduct equipment installation, testing and commissioning;
3. Provide full process training to client including scanner operation, software operation, and 3D printer operation;
4. Provide technical assistance and support for incoming questions and issues. Walk customers through troubleshooting process;
5. Follow up with customers, provide feedback and see problems through to resolution;
6. Ensure proper recording, documentation and closure of all incidents;
7. Develop service procedures, policies and standards for Technical Support, implement processes needed to delight our customers;
8. Manage day-to-day service activities;
9. Recruit, lead, mentor, motivate and develop Technical Support Specialists to ensure we provide world class service and support;
10. Track, monitor, report and analyze Technical Support and customer success metrics, highlighting trends and outlining next steps;
11. Home base in Russia.
Job Requirements：
1. Bachelor degree in engineering or above;
2. Fluent in Russian；
3. Able to travel overseas;
4. Not less than 1 years’ experience in technical support environment;
5. Proven ability to manage and lead team;
6. Skilled in using CAD, can understand the schematic diagram, understand PLC, have advanced electrician certificate is preferred;
7. Excellent customer-facing / interpersonal skills with strong business sense;
8. Excellent listening and presentation skills;
9. Advanced troubleshooting and multi-tasking skills;
10. Able to quickly and effectively learn Heygears technology;
11. Able to be flexible with dynamic, growing company.