【岗位职责】
1.接听用户日常的呼入电话，回答银行的业务咨询；
2.关于四大银行特快汇款的进度查询，了解客户的需求，向客户提供正确的咨询服务，提供专业的解决方案。
【任职资格】
1.高中或以上学历，泰语标准流利，有一定的英文听说读写能力
2.善于与人沟通，有较强的语言表达组织能力，口齿清晰
3.良好的解决问题能力、客户服务能力，积极聆听，可以有效识别客户需求并且提供解决方案
【工作时间】
8点-凌晨1点之间轮班，每天排班9小时，休息1.5小时，一周排休2天
[Job Responsibilities]
1. Answer inbound calls from Thailand customers, respond to the inquiries from the banks.
2. Provide correct consulting services and professional solutions to the customers, check the progress of express remittance from the banks.
3. Make outbound calls to follow up on issues that cannot be resolved immediately over the phone.
4. Learn new business knowledge to provide high-quality and professional services to customers.
[Job Requirements]
1. High school diploma or above, fluent in local languages of Thai.
2. Good at communicating with people, strong language expression and organization skills, clear language power of expression.
3. Good English ability at CEFR B1 level.
4. Good problem-solving skills, customer service skills, positive listening, able to effectively identify customer needs and provide solutions.