【排班调控人力运力数据分析师 (MJ023645)招聘】_携程集团招聘信息-应届生求职网

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排班调控人力运力数据分析师 (MJ023645)

1.2-1.5万·14薪

上海-长宁区

1-3年

本科

英语、传播学

全职

更新于03-04

补充医疗保险

员工旅游

定期体检

弹性工作

混合办公

轮岗转岗机会

年轻团队模式

先聊聊

职位信息

职位描述
Support to achieve service level and efficiency targets from Work Force Management perspective
Real-time monitoring of service level and providing suggestions to service team
Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
Implement improvement measures to ensure SLAs are well met
Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers.
Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities
任职资格
Full-Time Bachelor degree or above
Fluent in both English and Mandarin
Good communication skills to build up effective collaboration
Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
Ability to work under pressure
Proactive and self-motivated

工作地址

金钟路999号携程a栋

应届生安全提醒

求职过程中如果遇到违规收费、信息不实、以招聘名义的培训收费或者微信营销等虚假招聘行为，请保留证据，维护自己的合法权益。谨防上当受骗！

公司信息

携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".

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