Major Responsibilities:
Sales and Service
Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target
Ensure a high standard of customer service and experience
Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers
Operation
Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation
Ensure the store operation standard of his/her perimeter: stock management, after service, maintenance, CRM
Monitor stock situation and ensure the operation standard of own perimeter to support sales & service
Product
In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.
Be responsible for market updates and give buying advises to store manager
People development and team management
Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs
Motivate team member with individual recognition via sales results, métier management, customer relationship management
Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts
Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development
Requirements & Capabilities:
Tertiary educated with at least 3 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
Strong business sales sense with solid analytical skills
Ability to lead and drive performance and customer service
Good customer relationship management skills
Excellent spoken and written English and Chinese. French is a plus
Must be a good team player, pleasant, service oriented and self motivated
Strong leadership, interpersonal and communication skills
Hands on computer knowledge of MS office