销售工程师
主要工作任务包括:
1. 分析市场、竞争和客户情况,寻找机会
2.利用好公司资源,为客户提供解决方案
3.用新的解决方案开发现有客户
4.向潜在客户推广开发的产品
5.独立且积极地工作,以达到目标
6.为大客户制定全面的销售计划
7.维护客户关系,稳定营销体系
8.在关键账户中与各种职能人员建立和发展关系
9.对关键客户进行资格审查、跟进和关闭机会
10.确保为企业制定适当的供应协议
11.客户主数据收集
12.启用订单流程
13.管理适当的投诉处理跟进
14.与商务经理联系任何与客户满意度有关的问题
15.与客户联络,酌情提供支持和服务,管理订单变更和一般沟通。
16.必要时与其他内部部门联络——生产计划、质量和货物输出。
17.根据沟通时间表主动给客户打电话。
18.报价处理
Key Tasks Include:
1. Analyse market, competition and customer situation to find the opportunity
2. Make good use of company resources to provide solution to customers
3. Develop existing customers with new solution
4. Promote developed products to potential customers
5. Work independently and aggressively to reach the target
6. Develop comprehensive sales plans for key accounts
7. Maintenance customer relationship and stabilization the marketing system
8. Generate and develop relationships with various functional people in key accounts
9. Qualify, follow up and close opportunities for key accounts
10. Ensure proper Supply Agreements are in place for businesses
11. Customer Master data gathering
12. Enable the Order process
13. Manage proper complaint handling follow up
14. Liaise with Commercial Manager any issues relating to customer satisfaction
15. Liaise with customers, offering support and service where appropriate managing order changes and general communication.
16. Liaise with other internal departments as necessary – Production Planning, Quality and Goods out.
17. Proactively call customers in line with communication schedule.
18. Quotation handling