Job Responsibilities:
-Order Screening: Review orders for completeness and accuracy, verifying product codes, quantities, pricing to minimize errors, cross-validate against company’s Order Intake policy and Internal Controls.
-Order Processing: Accurately input customer purchase orders into the company's order processing system, ensuring all details are correctly performed for new booking request and/or Change order request for OIT purpose and reporting;
-Process Internal Purchase Order: Ensure Project Management Requested Delivery Date are timely and accurately updated in company’s internal system and perform correspondent tasks to generate Intercompany and 3rd party vendor Purchase Orders;
-Factory Order Cleaning and Provide Initial Allocation Date: Monitor order interface between commercial and factory kernels, perform related tasks to provide *** Confirmed Delivery Date on the Sales Order;
-Communication: Interact with customers/Key account managers to confirm order placement details, updates and resolve any issues or concerns.
-Order Tracking: Monitor the status of orders, from entry to a Confirmed Delivery Date is provided, and communicate order progress to customers and relevant stakeholders.
-Documentation and Record Keeping: Maintain organized records of order-related information [new booking and change order], including Customer PO or contract, any additional approval or exception process, .
-Training and Compliance: Stay up-to-date with company policies and procedures, as well as any relevant industry regulations, to ensure compliance and adherence to best practices in order entry and PO placement process.
Requirements:
-Ability to identify and address issues that may arise during the process, such as delays, ambiguity or discrepancies.
-Ability to adapt to changes in deliverables scheduled, customer requirements, or unforeseen challenges
-Good communication skills while dealing with standard delivery scenarios, coordinating with limited number of stakeholders,
-Stronger communication skills while dealing with more complex booking scenarios, coordinating with various stakeholders and providing clear updates to customers and market.
-The ability to prioritize tasks and manage time effectively to meet deliverables deadlines and ensuring sales/market alignment;
-Cross-functional and cross-cultural influencing skills