Responsibilities:
1、Handle Southeast Asia customers' enquiries and requests related to banking products and services from different channels, including telephone and email
2、Deliver quality services to customers through inbound and outbound calls
3、Serve as the day-to-day customers contact for any relevant issues on banking products to diverse customer types
4、Address customer feedback / complaints professionally
5、Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements:
1、Degree or above is preferred
2、At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
3、Independent, self-motivated, customer-centric and able to work under pressure
4、College English Test Level 4 (CTE-4) or above is preferred
5、Excellent interpersonal and communications skills with fluent English and Chinese in both verbal and written including Putonghua
6、Proficient in PC applications, such as MS Office and Chinese inputs
7、On-shift duty is required
8、Applicants with less experiences will be considered as Teleservices Executive