We are seeking to build a series of high-performing teams of Customer Service Advisors to join us on our journey of growth and expansion into the Thai market. You will be passionate about travel, you build rapport quickly and you have a customer-centric view of the world. These aspects will come through in all your interactions with our customers, whether on the phone, by email or by chat. In return we offer you a great work environment, a good benefits package and an intensive training programme to help you hit the ground running.
The standard working pattern would be 40 hours per week, over 5 days with 2 days off each week. We will happily discuss the different shift patterns available during our selection process.
Serve clients in Thai and English for inquiries on different Trip products (flights, hotels and trains) and questions on their bookings;
Solve the problems for clients via Call, Chat and Email;
Handle clients problems with empathy and patience in a goal-driven environment;
Work as part of a high-performing team, supporting and helping colleagues when required;
Attend regular team updates;
Keep up-to-date with latest promotions and initiatives;
Read, understand and follow the Company Policies and Procedures;
我们正在寻找客户顾问，他们将为携程的客户提供从酒店预订到机票以及所有关于旅行的产品支持。作为携程的代言人，你将运用你的人际关系技巧和热情，让旅行者信任我们，照顾好他们的旅行。
这个职位有竞争力的薪酬，全面的福利，以及各种支持你发展的机会。你是否有能力成为我们充满活力和快速发展的团队的一员？
通过电话、聊天或电子邮件，用泰语协助客户的咨询和关注。
与客户进行有效的沟通，表现出同情心和耐心。
作为高绩效团队的一员工作，支持和帮助同事和你的团队领导。
在内部和外部宣传携程的文化。
协助完成团队领导/主管分配的特别项目。
Bachelor degree or above, or significant relevant similar experience;
Strong communication skills in Thai, both verbal and written; fluent in English;
Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;
Proficient typing abilities with a better than average English -typing speed;
Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
Ability to listen and build rapport quickly;
Enthusiastic yet conscientious and diligent approach to work;
Completer-finisher with a good attention to detail.
Ability to touch-type;
Passionate about travel.
熟练掌握韩语的口头和书面表达能力（有英语基数沟通交流能力）。
有帮助和支持他人的热情。你能从拯救别人的过程中获得一种成就感。
能够接受轮班工作（上午、白天、下午和晚上），以及在周末和公共假期工作。
良好的计算机技能和微软办公室知识（Word、Excel、PowerPoint等）。
态度积极，具有前瞻性，工作勤奋，注重结果。