The Role
We are currently seeking a talented Global Service Center Associate in Dalian China, to join our talented Veeva Customer Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. If you are driven to provide an excellent customer experience and work with software this job is for you!
What You’ll Do
● Advise end users on best practices when using Veeva’s applications
● Identify and resolve client issues associated with Veeva’s applications
● Build strong and professional relationships with all users of Veeva’s applications
● Provide recommendations/feedback on client service improvements and product development
● Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
● Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
● 3+ year relevant experience in a customer service role
● Effective communication, organizational and time management skills
● Professional telephone manner
● Ability to quickly learn and communicate technical information
● Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
● Fluency in Japanese and Korean
● Excellent language skills in English