1. Serve as a local point of contact for end users seeking technical assistance
2. Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
3. Provide step-by-step training for end users and document internal procedures
4. Direct significant, unresolved, or recurring issues to the next level of support personnel
5. Provide accurate information and technical assistance support on IT products, services, software, and hardware
6. Log all service interactions and their resolutions in ServiceNow
7. Pass on any feedback or suggestions by end users to the appropriate internal team
8. Stay current with system information, changes, and updates
9. Assist the IT team in other duties as deemed necessary
10. Train more junior support specialists
11. Travel between area facilities to support locations within the region
12. Light server maintenance
IT Support Specialist（肇庆工厂）
1-2万·13薪
肇庆-四会市
无需经验
本科
全职
更新于05-14
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职位信息
工作地址
迎宾大道21号应届生安全提醒
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公司信息
Overview
We pioneered sleep technology when we introduced the bedspring 140 years ago. Now, we're so much more.
Comprised of 15 business units, approximately 20,000 employees, and 135 facilities in 18 countries, we conceive, design, and produce a diverse array of products that can be found in most homes, offices, and vehicles. We make life more comfortable and offer a world of opportunities. Find yours today.
L&P Automotive Group
Through the years, as automotive seating styles and features have changed, the L&P Automotive Group has continued to meet the challenges of this dynamic and sophisticated market. Today, L&P Automotive Group is the world's largest supplier of seat comfort systems and suspension components to the Automotive Industry.
With technical and engineering expertise in Asia, Europe, and North America, L&P Automotive Group is able to provide the global support and services today's top OEMs and Tier 1's demand. With the addition of new global locations as well as continuous improvement of current products and innovation of new products, the L&P Automotive Group continues to grow and flourish as a leader in the Automotive Seating Components Market.
L&P Automotive Group – Asia has eight operations with 3,000 employee-partners.
We pioneered sleep technology when we introduced the bedspring 140 years ago. Now, we're so much more.
Comprised of 15 business units, approximately 20,000 employees, and 135 facilities in 18 countries, we conceive, design, and produce a diverse array of products that can be found in most homes, offices, and vehicles. We make life more comfortable and offer a world of opportunities. Find yours today.
L&P Automotive Group
Through the years, as automotive seating styles and features have changed, the L&P Automotive Group has continued to meet the challenges of this dynamic and sophisticated market. Today, L&P Automotive Group is the world's largest supplier of seat comfort systems and suspension components to the Automotive Industry.
With technical and engineering expertise in Asia, Europe, and North America, L&P Automotive Group is able to provide the global support and services today's top OEMs and Tier 1's demand. With the addition of new global locations as well as continuous improvement of current products and innovation of new products, the L&P Automotive Group continues to grow and flourish as a leader in the Automotive Seating Components Market.
L&P Automotive Group – Asia has eight operations with 3,000 employee-partners.
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礼恩派国际贸易（上海）有限公司
外资（欧美）
5000-10000人
汽车
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