我们诚邀一位热情友好的活动协调员，加入我们这个充满活力且不断壮大的团队，共同开拓你的职业道路。
基本要求：
亲和力强，平易近人，擅长客户关系建立与维护。
团队合作精神，责任感，诚信可靠。
沟通协调能力强，快速适应新环境。
优先考虑有教务或客户服务经验者。
有一定的英语和汉语能力，适应多元文化沟通
职责：
1. 以热情、专业的态度迎接学生和家长到校区上课。
2. 解答学生、家长关于课程内容、活动安排、费用标准等方面的咨询。
3. 处理学员的请假、补课申请，同时做好相关记录和跟进工作，保障教学秩序的稳定。
4. 协助学生和家长完成报名、缴费、退费等手续。
5. 定期与学员家长进行沟通反馈，汇报学员的学习情况。
6. 响应客户的投诉与建议，寻找问题根源，采取有效措施加以解决，提升客户满意度。
7. 学习国际象棋相关知识，为客户提供试听课班级支持。
8. 具有良好的沟通协调能力和团队协作精神。
9. 完成上级交代的其他临时性工作任务，具备良好的执行力和应变能力。
公司福利：
享受国家法定节假日及带薪年假，注重工作生活平衡。
实行双休制度，每周休息两天。
公司根据个人的工作表现和贡献，有机会获得绩效奖金和年终奖。
为员工提供丰富的培训和发展机会，包括内部培训课程、外部专业培训以及与外籍国际象棋大师的交流学习等。
工作地点：
上海市浦东金桥蓝桉路266号。
上海市长宁区宋园路65号古北越界·宋园里2号楼1层2105-2106单元
加入我们，您将有机会在一个充满活力、富有挑战性且具有广阔发展前景的环境中工作，与一群热爱国际象棋教育事业的优秀人才共同成长，为孩子们的未来贡献自己的力量。我们期待您的加入，一起开启精彩的国际象棋教育之旅！
We warmly invite a passionate and friendly event coordinator to join our dynamic and growing team to embark on a fulfilling career journey together.
Basic Requirements:
1. Approachable and easygoing, with a knack for building and maintaining customer relationships.
2. Strong team spirit, a sense of responsibility, and trustworthiness.
3. Excellent communication and coordination skills, and the ability to quickly adapt to new environments.
4. Preference will be given to those with experience in academic affairs or customer service.
5. Proficiency in both English and Chinese, with the ability to communicate effectively in a multicultural setting.
Responsibilities:
1. Greet students and parents warmly and professionally as they arrive at the campus for classes, providing them with a cozy and attentive reception service.
2. Manage the daily operations of class groups, promptly posting course information, activity announcements, learning materials, etc., to ensure accurate and timely communication; actively interact with parents in the group, answer their questions, and collect feedback.
3. Answer inquiries from students and parents regarding course content, activity arrangements, fee standards, etc., through multiple channels such as phone, email, social media, and on-site communication, maintaining frequent and multi-channel communication with clients to convey accurate information in a timely and efficient manner.
4. Handle students' leave and makeup class applications in a timely and proper manner, while keeping relevant records and follow-ups, ensuring the stability of teaching order; for special cases, be able to respond flexibly and propose reasonable solutions to meet the needs of students and parents.
5. Assist students and parents in completing registration, payment, and refund procedures, ensuring smooth and efficient processes, and enhancing the customer service experience.
6. Closely track students' learning progress, regularly communicate and provide feedback to their parents, detailing the students' learning situation, progress, existing problems, and suggestions, and jointly discuss solutions to help students grow and improve.
7. Respond to customer complaints and suggestions in a timely and efficient manner, listen attentively to customers' voices, actively identify the root causes of problems, take effective measures to resolve them promptly, and feedback the results to customers, continuously improving customer satisfaction.
8. Proactively learn about chess-related knowledge, gain a deep understanding of the rules, skills, cultural connotations, and teaching methods of chess, and continuously improve professional quality and teaching support capabilities; when providing trial class support to customers, be able to answer their questions accurately and professionally, helping customers better understand the characteristics and advantages of our courses.
9. Actively assist other departments in planning, organizing, and executing marketing and competition activities, fully leveraging communication and coordination skills as well as team spirit.
10. Diligently complete other temporary tasks assigned by superiors, possess good execution and adaptability, and be able to flexibly adjust work priorities and directions according to the company's development needs and work arrangements.
Company Benefits:
Enjoy national statutory holidays and paid annual leave, with a focus on work-life balance.
Implement a two-day weekend system, resting two days per week.
The company offers opportunities to receive performance bonuses and year-end bonuses based on individual work performance and contributions.
Provide a wealth of training and development opportunities for employees, including internal training courses, external professional training, and exchanges with foreign chess masters.
Work Location：
1. No. 266, Lan'an Road, Jinqiao, Pudong, Shanghai, China.
2. Unit 2105-2106, 1st Floor, Building No. 2, No. 65 Songyuan Road, Gubei Yuejie Songyuanli, Changning District, Shanghai；