Duties & Responsibilites
Hotel receptionist is responsible for guest services by helping them check-in and check-out in daily bases, collect guest information for guests coming to Conference Center Hotel.
Perform accurate check-ins and check-outs of guest daily
Always greet guest in a friendly and professional manner to Conference Center Hotel’s standards (i.e. accompany guests for hotel introduction)
Listen to guest’s complaints or concerns and resolve their issue in a timely manner
Handover job to other shifts by attending regular meeting
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
Back up other receptionist and helpdesk role as required
Other duties as assigned
Qualifications & Requirements
College degree preferred or equivalent trainingNeat uniform and clean & professional personal appearance
Able to work on shifts (weekends & holidays)
Quick learner and willing to learn new things
Good understanding of FM regulations
Self-starter and result oriented
Good communication skill and strong team work
Good spoken and written English
Good command of MS Office (ppt, exel, work, outlook)
Able to manage multiple tasks and work under pressure
High engagement and commitment to work
Major in Administration, Business English and Hotel Management is highly preferred