MISSION: To provide support to the GM in the execution of tasks assigned to him and with a focus on the management of the Hotel's F&B departments, with the aim of maximizing internal and external customer satisfaction.
使命:为总经理提供支持，协助其执行分配的任务，并专注于酒店餐饮部的运营及管理，旨在***化内外部客户满意度。
OPERATIONS
运营
83 Provides support to the GM in the implementation in their business units of the defined action plans, executing the tasks that have been assigned, to optimize the operation and customer satisfaction, with supervision of their results.
为总经理提供支持，协助在其业务部门实施既定的行动计划，执行分配的任务，以优化运营和客户满意度，并监督其结果。
83 Supports in its coordination with the hotel's operational departments based on the guidelines or guidelines received from the GM. You can provide feedback to the GM.
根据从总经理处收到的指导或指示，支持与酒店相关部门的协调工作，并向总经理提供反馈
83 Member of the hotel's operating committee and ensures the operational excellence of FB together with GM.
作为酒店运营委员会的成员，与总经理一起确保餐饮部的运营卓越性
ECONOMIC-FINANCIAL
财务
83 Provides feedback to the GM information about the FB departments to include in the projection based on your previous experience.
向总经理提供有关餐饮部的信息反馈，以便根据以往经验纳入预测。
83 Based on the KPIs and indications received (with guides or guidelines in those of greater complexity), it is operationally aligned with the goals set.
根据收到的关键绩效指标（KPI）和指示（在更复杂的情况下提供指导或指南），确保运营与设定的目标一致。
83 Participates in operational audits ensuring compliance with the different programs and the standards of FB Audits.
参与运营审计，确保遵守不同的计划和餐饮相关的运营审计标准。
SALES & REVENUE
销售与收入
83 Participates in the implementation of In-house Sales / Upselling actions in daily operations, to improve revenues, as well as the financial result of the hotel, with supervision of its results.
参与在日常运营中实施内部销售/升级销售行动，以提高收入及酒店的财务业绩，并监督其结果。
83 Supports the GM and sales team in inspection visits where their assistance is required, ensuring their success.
在需要协助的检查访问中，支持总经理和销售团队，确保其成功。
83 Supports the teams in the delivery of the event and achieve customer satisfaction, based on detailed guides or guidelines.
根据详细的指导或指南，支持团队交付活动并实现客户满意度。
PRODUCT & BRAND MANAGEMENT
产品与品牌管理
83 Attends to the customer at the hotel: follow-up of complaints and incidents of FB, acting based on instructions and procedures.
在酒店接待客户：跟进与餐饮相关的投诉和事件，根据指示和程序采取行动。
83 Supports in the implementation of the Hotel FB's Marketing and Communication Plan.
支持酒店餐饮营销和沟通计划的实施。
83 Participates in the implementation of brand programs, with supervision of their results.
参与品牌计划的实施，并监督其结果。
83 Supports HODs and GM in the adaptation and development of SOPs in the business unit, aligning them with Brand standards and Operational needs.
支持部门负责人和总经理在业务单元中调整和开发标准操作程序（SOP），使其符合品牌标准和运营需求。
83 Supports GM in coordinating the operation of FB including the Guest Experience vision in sensory architecture, music, Setups, etc.
支持总经理协调餐饮区域的运营，包括在感官架构、音乐、布置等方面的宾客体验愿景。
FOOD & BEVERAGE
餐饮
83 Provides support in the implementation of the standards of products, services and F&B attributes defined by Hotel Services with supervision over their results.
支持实施由酒店服务部门定义的产品、服务和餐饮属性标准，并监督其结果。
83 Provides support in the daily operations of M&B, with the aim of maximizing customer satisfaction, based on detailed procedures or guidelines.
根据详细的程序或指南，支持餐饮的日常运营，旨在***化客户满意度。
83 Supports GM and in ensuring the profitability of F&B departments and maximizing in-house revenues.
支持总经理,确保餐饮部门的盈利能力，并***化内部收入。
83 Supports compliance with and follow-up of hygienic-sanitary audits of kitchens and facilities and of the incidents detected, supervise compliance with the defined action plan
支持遵守并跟进厨房和设施的卫生审计及发现的事件，监督既定行动计划的执行情况。.
HUMAN RESOURCES
人力资源
83 Participates in the hotel team's service culture and brand induction sessions.
参与酒店团队的服务文化和品牌入职培训。
LOYALTY
忠诚度
83 Provides support for fidelity trainings to take place.
支持忠诚度培训的开展。
83 Ensures the customer experience and satisfaction in the loyalty program, ensuring the delivery of benefits , based on detailed guides or guidelines.
确保忠诚度计划中的客户体验和满意度，根据详细的指导或指南确保福利的交付。
SUSTAINABILITY
可持续性
83 Participates in the implementation of sustainability projects or initiatives in the hotel.
参与酒店可持续发展项目或倡议的实施。
HEALTH & SAFETY / HEALTHY WORKPLACE
健康与安全/健康工作环境
83 Knows the evacuation plan of your Hotels.
了解酒店的疏散计划
83 Assumes the responsibilities assigned to them in the Centre's Self-Protection Manual or local equivalent in other countries.
承担中心自保手册或其他国家类似文件中分配的责任。
83 Ensures compliance with the Procedures and Instructions on health and safety at work.
确保遵守工作场所健康与安全的程序和指示。
83 Knows the personal protective equipment of their department and ensure its correct implementation and use through the corresponding training actions.
了解其部门的个人防护设备，并通过相应的培训确保其正确实施和使用。
83 Verifies correct compliance with safety regulations
核实安全法规的正确遵守情况。
83 Participates in ongoing risk assessment.
参与持续的风险评估。
83 Assumes the responsibilities assigned to them in the Occupational Health and Safety Management System Manual.
承担职业健康与安全管理体系手册中分配的责任。
REQUIREMENTS
岗位要求
EDUCATION AND TRAINING:
教育与培训: Diploma or degree in Tourism or equivalent.
旅游或相关专业的大学学历。
LANGUAGES:
语言: English - Good level, written & spoken
Spanish - knowledge is not a must but will help embody & communication of Company culture.
英语 – 良好，书写及会话
西班牙语 - 非必须但是有助于公司文化的体现和交流
SPECIFIC KNOWLEDGE:
特定知识: Total knowledge of FB.
全面了解酒店餐饮岗位的知识。
Demonstrated knowledge of Human Resources Management and Talent Development.
展示出人力资源管理和人才发展的知识。
Knowledge of IT tools used in Hotel Management.
了解酒店管理中使用的IT工具。
International experience.
国际工作经验。
Leadership, autonomy, strategic vision and solvent social skills.
具有出色的领导力、自主性、战略视野及社交技能。
Attention to detail and passion for excellence.
注重细节，追求卓越。
Dynamic and warm person, with a host profile and ability to lead the FB operations front and the guest center.
充满活力和热情，具备主人翁形象，能够领导餐饮部运营及对客服务。
EXPERIENCE:
经验: 1-2 years of experience as an Executive Assistant Manager or similar in luxury hotel.
1-2年奢华品牌同职位的工作经验。