职位描述：
1. Data Collection and Integration: Gather and integrate data from various communication channels (e.g., phone, CRM, email, social media platforms) to create a comprehensive database of customer issues.
2. Trend Analysis and Insights: Analyze high-frequency customer complaints to identify recurring patterns, root causes, and opportunities for product or process improvements.
3. Dashboard and Reporting: Develop and maintain dashboards and reports to visualize customer feedback trends, KPIs, and progress, ensuring data-driven decision-making for stakeholders.
4. Technical Training: Conduct technical training sessions for internal teams to enhance their understanding of data analysis tools, processes, and actionable insights for addressing customer issues.
5. Collaboration with R&D Teams: Act as a liaison with domestic R&D teams to communicate critical customer complaints effectively, ensuring timely resolution and alignment on technical solutions.
6. Product Software Optimization: Collaborate with regional teams and R&D to establish stable, high-performance software versions customized for specific markets, enhancing product reliability and customer satisfaction.
7. Automation and Optimization: Develop automated tools or scripts to streamline data collection, cleaning, and analysis, reducing manual workload and improving data accuracy.
8. Strategic Insights:Provide actionable recommendations based on data analysis, prioritizing initiatives that enhance customer experience and operational efficiency.
职位要求：
1. Bachelor degree or above, major in electronic engineering, electrical engineering, energy and other related technical fields
2. 1+ year Experience in the Electrical/renewable industry or related EPC experience, PV/ESS experience is highlighted.
3. Have a professional background in electronic engineering, electrical engineering, energy, etc., have a certain understanding of circuit, power electronic device applications, control, operation, etc., and understand photovoltaic and energy storage systems.
4. Familiarity with CRM systems and customer interaction tools.
5. Experience in customer service or product quality data analysis.
6. Knowledge of software development processes and product lifecycle management.
7. Expertise in data automation and pipeline creation.
8. Excellent written and verbal communication skills in English
9. Proficiency in Microsoft office: Word, excel, powerpoint, visio, project, etc.