"Workforce Administration
61 Act as local support *** point-of-contact for managing Tier 1 HR solution all HR inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.
61 Execute daily service operations by responding the service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.), identifying solutions, and providing HR-related information to employees and people leaders.
61 Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress, and providing continuous feedback to requestors on status of their inquiries.
61 Administer local HR tasks and activities for their assigned function(s) "
"Talent Acquisition Operations
61 Liaison with recruiters & potential candidates, Interview Scheduling and coordination between candidate & interviewers, general documentation & work trackers update - ensuring seamless communication, coordination, and accuracy of data/details.
61 Data administration responsibilities - to ensure potential candidates scheduled details or changes are performed accurately and updated in HRIS system (e.g., Workday, Service Now)"
"Other HR Process Operations and knowledge management
61 Maintain good partnership within team, country HR, HR Business lead, HR community, Center of Excellence (COEs) and other functional team across JAPAC country and regions in achieving HR operation strategies and functional goals.
61 Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.
61 Engage in improving HR Knowledge Base and Case Management content for their assigned function, based on their user experience.
61 Provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience."