主要目标：
客户服务中心服务大使通过电话、品牌官网在线、电子邮件、品牌公众号、企业微信、天猫平台在线聊天工具或其他电子社交媒体，代表江诗丹顿与顾客建立联系。服务大使始终代表品牌形象，处理所有关于顾客服务、销售和售后方面的要求。基于优秀的沟通技能，服务大使对于所有的顾客需求能够提供帮助，包括服务需求和销售咨询。判读顾客需求，引导顾客下单，并处理各类顾客投诉，提高顾客满意度。
主要职责：
·通过电话、品牌官网在线、电子邮件、品牌公众号、企业微信、天猫平台在线聊天工具或其他电子社交媒体与顾客保持联系，回答顾客的问题；
·利用线上触点，做全渠道沟通协助；与销售团队配合，为到店用户提供个性化服务，进一步提升转化率和满意度；
·促进线上销售和电话销售成交量，提高询单转化率以达到销售目标；
·负责平台订单管理，发货进度的跟进，及时处理快递物流异常问题；
·在相关系统内，准确录入所有业务需要的数据和相关信息；
·及时、有效、妥善处理各类客户投诉，辨别顾客满意与否，并将结果汇报给主管；
·熟悉各个平台规则、做好差评防控，与顾客建立友好信任的关系，提高顾客满意度，并达到顾客满意度调研目标；
·支持品牌电子商务的网页管理及相应的用户体验测试；
·遵守品牌的政策和工作流程，塑造专业形象；
·与品牌售后团队、各店铺和集团售后平台协作，处理各类保养、维修和售后需求。
职位要求：
·优秀的沟通能力，普通话发音标准，优秀的电话沟通、在线文字表达能力
·出色的学习能力和团队合作精神
·服务意识佳、高度的责任心和同理心
·热爱客服工作，可以接受早晚班和周末、国定假日轮班的工作安排
·基本的电脑操作技能，打字速度50-60字/分钟以上
·本科及以上学历
具有以下经验更佳：
·拥有销售经验或对客服务相关经验者优先考虑
——他们用声音和网络传递艺术作品的工匠精神，让尊贵的客人体验全方位的优质服务；
——他们不断助力江诗丹顿的数字化战略升级，与江诗丹顿新零售业务共创辉煌！
About Vacheron Constantin
Vacheron Constantin, crafting eternity since 1755, has transmitted its expertise through generations of master craftsmen without interruption in order to craft its timekeepers for eternity. Representing for over 260 years the very spirit of Haute Horlogerie, Vacheron Constantin continues to design, develop, and produce outstanding timepieces that remain faithful to its three brand fundamentals: technical excellence, inspired aesthetics, and superlative finishing. Vacheron Constantin is the longest established submitting company of the prestigious, independent quality seal ‘Poin04on de Genève’ and produces the largest number of certified watches. This commitment has guaranteed the highest quality of its timepieces since 1901. Vacheron Constantin is currently active in 80 countries through 400 points of sales and continuing to develop in accordance with Fran04ois Constantin’s motto “Do better if possible, and that is always possible”.
You will enjoy this new adventure THANKS TO
61 Our teams. You will join motivated, creative, and talented teams that share the same passion and energy.
61 Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome, and you will be able to give the best of yourself.
61 Your personal development: You will enjoy career growth opportunities, as well as international mobility within the Maison or within Richemont Maisons.