岗位职责：
1. Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
2. Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
3. Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
4. Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
5. Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
6. Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
7. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
8. Performs other duties as directed.
岗位要求：
1. College diploma or above
2. At least one year of external customer service experience
3. Good interpersonal and communication skills
4. Fluent in Mandarin and English
5. Experience in Call Center or managing a digital channel is preferable