Develops clinical education materials in connection with clinical investigations. Provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation.
Key Responsibilities:
1. Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.
2. Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience.
3. Educate and train physicians, hospital personnel and hospital staff on technical matters related to investigational products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.
4. Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of clinical research
5. Provide training and guidance to new Field Clinical Specialists
6. Plan and implement growth strategies within focused accounts
7. Responsible for upselling in key strategic accounts working in conjunction with Business Managers
8. Validate software and hardware updates in the field
9. Learns the product(s), physiology, anatomy, applications and “language” of the market and Edwards Lifesciences
10. Fully monitor clinical support activities, changes in the market and assigned accounts
Education and Experience:
Bachelor's Degree 5 years’ experience previous related medical device and/or clinical experience
Additional Skills:
1. Training experience in clinical / technical environment preferred
2. Proven expertise in MS Office Suite
3. Strong written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills
4. Excellent problem-solving and critical thinking skills
5. Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control