Respond to routine customer requests.
- Provide technical support and execute detailed tool installation/upgrade test plans.
- Perform routine problem diagnosis and problem resolution for wafer characterization at customer site.
- Provide basic operational training to customers.
- Execute project with supervision from manager or project lead.
- Support preparation and demonstration of products to the customer base.
- Upon reaching L2 product certification, assist training activities of new engineers.
- Gather and feedback competitive information (when appropriate and feasible) to region RPM and/or TD.
- Gather gap analysis and fab profile information to region RPM and/or TD.
- Lead small projects.
- Provide support during H2H, collaborations, beta projects, and gap analysis.
- Contribute to SW development for engagement projects with division.
- Execute detailed customer wafer characterization with minimal supervision.
- Respond to customer requests and perform routine to moderately complex problem diagnosis and problem resolution.
- Document technical solution and create best known methods (BKMs) on supported products.
- Lead preparation and demonstration of products to the customer base.
- Provide advanced operational training to customers.