岗位职责：
Equipment Maintenance & Management
- Oversee daily operations, troubleshooting, and repair of lab equipment, including servers, networking devices, and multimedia systems (e.g., *** systems, projectors, interactive whiteboards).
- Perform regular updates of operating systems, software, and security patches to ensure system reliability and security.
- Monitor equipment performance and optimize resource allocation (e.g., storage, computing power).
User Support & Training
- Provide technical assistance to lab users (students, faculty, researchers) for hardware/software issues.
- Develop user guides and conduct training sessions on equipment usage.
Security Compliance
- Implement cybersecurity protocols, including firewall management, user access controls, and data backup systems.
- Enforce lab safety policies and ensure compliance with equipment usage guidelines.
Resource Coordination
- Manage inventory and propose procurement/upgrade plans for equipment (e.g., server components, multimedia consumables).
- Assist in deploying new equipment and support lab infrastructure upgrades.
Documentation & Reporting
- Maintain logs for equipment maintenance, repairs, and user manuals.
1. 设备维护与管理
- 监督实验室设备（包括服务器、网络设备和多媒体系统，如音视频系统、投影仪、互动白板）的日常运营、故障排除和修理。
- 执行操作系统、软件和安全补丁的定期更新，以确保系统的可靠性和安全性。
- 监控设备性能并优化资源分配（例如，存储、计算能力）。
- 用户支援与培训
2. 为实验室用户（学生、教师、研究人员）
- 提供硬件/软件问题的技术协助。
- 制定用户指南并进行设备使用的培训会。
3. 安全合规
- 实施网络安全协议，包括防火墙管理、用户访问控制和数据备份系统。
- 执行实验室安全政策并确保符合设备使用指南。
4. 资源协调
- 管理库存并提出设备（如，服务器组件、多媒体耗材）的采购/升级计划。
- 协助部署新设备和支持实验室基础设施升级。
5. 文档与报告
- 维护设备维修、修理和用户手册的日志。
- 准备关于系统性能和改进建议的定期报告。
任职要求：
Educational background: Bachelor’s degree or higher
Major: Computer Science, Information Technology, Electrical Engineering, or a related field (or equivalent hands-on experience)
Language preference: Proficiency in written English
Others:
1. 1+ years of IT support experience; prior work in educational or lab environments is a plus
2. Proficiency in server management (Windows/Linux OS, virtualization tools like VMware/Hyper-V)
3. Experience configuring multimedia systems (e.g., audio/video encoding, streaming technologies).
4. Knowledge of networking fundamentals (TCP/IP, routing/switching, firewall setup)
5. Strong problem-solving skills under pressure
6. Ability to communicate technical concepts clearly to non-technical users
This position requires an English interview and a written test.
学历要求：本科或以上
专业要求：计算机科学、信息技术、电气工程或相关领域，或具有同等的实际经验
语言要求：熟练的英语书写能力
其他：
1. 最少一年以上的IT支援经验；具有教育或实验室环境工作经历者优先
2. 在服务器管理方面具有熟练技能（Windows/Linux操作系统，虚拟化工具如VMware/Hyper-V）
3. 具有配置多媒体系统的经验（如音频/视频编码，流媒体技术）
4. 掌握网络基础知识（TCP/IP，路由/交换，防火墙设置）
5. 能在压力下具有强大解决问题的能力
6. 能够清晰地向非技术用户传达技术概念
此岗位需要英文面试+笔试。