此岗位工作时间为排班性质，做五休二不固定周末双休，节假日有排班
Key Responsibilities
* Assist customers with their inquiries and concerns in English via phone, chat, or email;
* Resolve escalated customer concerns and complaints by creating positive experiences;
* Utilize strong communication skills to connect with customers and
negotiate when necessary;
* Consistently follow-up with customers until their concerns are fully resolved;
* Identify operational issues and cooperate with other teams/departments to improve Trip’s products and services;
* Enhance the Ctrip brand through social media and reputation platforms (Facebook, Twitter, TrustPilot etc.) ;
* Assist with any ad hoc projects and tasks from the Customer service Manager.
Requirements
* College’s Degree or higher;
* Highly proficient in both verbal and written English. Native speakers preferred;
* Have a passion for helping and supporting others; you gain a sense of fulfillment from saving someone’s day;
* Able to work under tight deadlines and pressure, both independently and with others;
* Able to work during weekends and public holidays.