Key Responsibilities
Assist customers with their inquiries and concerns in (English) via phone, chat, or email;
Communicate effectively with customers, showing empathy and patience;
Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
Advocate the Trip com culture both internally and externally;
Assist with ad hoc projects assigned by Team Leads / Supervisors.
工作班次2选1：
①轮班15：00-24：00为主（淡季可以协调早班8：00-17：00轮班）
②固定大夜班（23：00-次日8 ：00 中间一小时休息）
不同的班次都会有补贴，还会有夜班特殊津贴
Requirements
Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian);
Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.