Responsibilities:
1. Accept booking per give KPI and allocation, carefully identify commodity, transportation terms, rate validity, BP/AP role etc…
2. Collect necessary documentation and apply Chemical, DG, OOG.
3. Update CBF with all necessary data
4. Update necessary documents into system in time
5. Arrange roll over per given list
6. Freighting per MRG and rate agreement, make sure freighting is accurate and in time.
7. Apply batch waiver for D&D if needed
8. Issue MCN per company policy
9. Ad hoc project and assignment
10. Attends regular or ad-hoc joint sales calls with sales team to provide better service to customers
11. SSE filing
12. Prepare Draft B/L based on the Shipping Instruction received and send draft to customer, prepare & print correct BL
13. Oversee the achievement and maintenance of agreed customer service levels and standards
14. Upon receipt of loading data/confirmation from Terminal, arrange to issue Shipment Advice to Customers
15. Finalize B/L, collect dues and issue the same.
16. Perform Manifest Closure
17. Upload related nonmanifest charge to LT for collection
18. VGM validation
19. Attend to customer queries if any and liaise with concerned port offices as may be required
20. Ad hoc project and assignment
21. Handle long idle cases, coordinate with customers and POD agents
22. Handle SEAWAY Bill and Telex Release per company policy
Qualification:
1. Minimum of 2 years of experience in the customer service or documentation.
2. Excellent communication, negotiation, and interpersonal skills.
3. Strong analytical and problem-solving abilities.
4. Familiarity with the China market and its specific challenges and opportunities.